Spa Concierge

Pacific Hospitality Group is a distinguished family-focused company committed to providing unique value through its owner/operator approach. As a leader in the hospitality industry, Pacific Hospitality Group emphasizes long-term holds in the market, enabling sustainable growth for the business and its team members. With a vision centered on enriching people’s lives, the company offers memorable experiences while giving back to communities and honoring God in all endeavors. This commitment to integrity, compliance, value creation, and principled entrepreneurship drives the company’s dedication to exceptional customer service and business excellence. The guiding principles of Pacific Hospitality Group include integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment, which collectively foster a positive workplace culture and high standards for service.

The Spa Concierge role at Pacific Hospitality Group serves as an essential ambassador of the spa experience, acting as the first point of contact for spa guests to ensure a warm, personalized, and seamless experience from arrival through departure. This position blends the art of guest service with operational efficiency, requiring the spa concierge to skillfully manage reservations, maintain spotless and inviting spa facilities, support retail and food and beverage offerings, and consistently exceed guest expectations. Key responsibilities include welcoming guests with professionalism, managing appointment schedules accurately, providing comprehensive information on spa services, wellness programs, amenities, and hotel offerings, and escorting guests throughout the spa environment.

It is an ideal opportunity for individuals passionate about hospitality, combining a friendly and professional approach with attention to detail and multitasking abilities in a luxury spa environment. The role demands a strong sense of hospitality and guest service knowledge, excellent communication and problem-solving skills, along with the ability to work both independently and within a team. Proficiency in spa scheduling or hotel property management systems, knowledge of Forbes Travel Guide or luxury hospitality standards, and basic computer and cash handling skills enhance the ability to succeed in this position. The Spa Concierge at Pacific Hospitality Group is responsible for maintaining the cleanliness and organization of several spa areas, including reception, treatment rooms, locker rooms, fitness centers, lounge areas, steam and sauna facilities, and hospitality stations, all while adhering to stringent safety and hygiene standards. This role also requires physical stamina to stand and walk extended periods, lift and move supplies, and operate equipment safely. Ideal candidates are flexible with their availability, including weekends and holidays, and bilingual abilities are a plus. By joining Pacific Hospitality Group, spa concierges become part of a company that not only values professional growth but also fosters an inclusive and respectful work environment, providing equal employment opportunities without discrimination or harassment in all aspects of employment.