Spa Concierge

Marriott International is a global leader in the hospitality industry, known for its dedication to exceptional service, innovative guest experiences, and a strong commitment to diversity, equity, and inclusion. This revered hotel chain operates a broad range of properties across the globe, each providing distinct yet consistently high-quality accommodations and services. JW Marriott, part of Marriott International's luxury portfolio, exemplifies this reputation with more than 100 exquisite hotels located in prime urban and resort areas worldwide. JW Marriott hotels stand out for fostering an environment where employees, also known as associates, are valued and empowered, knowing that employee satisfaction directly impacts guest experiences. Marriott International’s ethos centers on development, inclusivity, and a culture that nurtures talent and lifelong careers, making it a prestigious and rewarding place to work.

This open position is with JW Marriott Houston located at 1777 Walker Street. This role is specifically part-time and categorized under spa services. The position offers non-management opportunities where individuals can embark on a hospitality career within one of the world’s most esteemed hotel brands. The Spa Scheduler role at JW Marriott is vital in ensuring a seamless and welcoming experience for guests who are seeking relaxation and rejuvenation at the spa or beauty salon. This role involves managing the scheduling system for individual and group services, effectively coordinating appointments to maximize guest satisfaction and operational efficiency. Responsibilities also include proactive communication with guests to confirm appointments, resolve scheduling conflicts in partnership with supervisors or managers, and maintaining impeccably updated records of bookings and cancellations throughout the day.

Aside from scheduling, the Spa Scheduler plays a crucial role in guest reception by welcoming guests upon arrival, confirming their identity, and providing them with essential spa orientation. The role includes a sales component whereby the scheduler promotes and sells spa or salon services, enhancing the guest experience and contributing to the spa’s revenue targets. Handling financial transactions professionally and securely is another key duty that includes managing the cash register, processing payments, authorizing charges, and ensuring the accuracy of financial records and proper tip management. Maintaining the overall ambiance and safety of the spa is also part of the responsibilities, including notifying maintenance when repairs are needed and reporting any workplace incidents to management. The role expects adherence to Marriott’s strict policies on appearance, confidentiality, and asset protection.

This position suits individuals who enjoy working in dynamic, people-focused environments and are dedicated to providing exceptional service. The Spa Scheduler must communicate clearly and professionally in person and via telephone, demonstrating empathy and an anticipatory approach to guest needs and special accommodations. Physical demands of the job include the ability to stand, walk, or sit for extended periods and handle light lifting. JW Marriott places a high value on cultivating positive workplace relationships and expects all associates to uphold quality standards and contribute to a friendly and professional spa atmosphere. While no supervisory experience or professional certification is needed, candidates should possess a high school diploma or GED and have preferably less than a year of related work experience. Marriott International proudly supports equal opportunity and strongly embraces diversity and inclusion in the workplace. The company offers a thriving international workforce experience with ample opportunities for training, development, and advancement within a culture that champions wellness and meaningful employee engagement. Embarking on this role at JW Marriott means joining a global team dedicated to excellence in hospitality and a legacy built on genuine care for both guests and employees.