Spa Concierge

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences across its vast portfolio of hotels and resorts. Among its prestigious brand collection, JW Marriott represents the luxury segment, featuring more than 100 exquisite properties in prime urban and resort locations worldwide. Established on a foundation of trust, innovation, and genuine care, JW Marriott places a strong emphasis on employee wellbeing, recognizing that happy and empowered associates create outstanding guest experiences. This philosophy, known as The JW Treatment™, fosters a culture where employees feel valued, respected, and encouraged to develop their talents to become the best versions of themselves.

Located at 151 W Adams St, Chicago, Illinois, the JW Marriott property offers a unique blend of refined luxury and contemporary comfort to both leisure and business travelers. As part of this renowned team, the Spa Scheduler role plays a critical part in upholding the brand’s promise of delivering a wonderful hotel experience through attentive, professional, and seamless service. This position is classified as part-time, non-management, offering an hourly wage in the range of $25.75 to $26.50 depending on experience. While the role requires less than one year of related work experience, it demands excellent interpersonal skills, attention to detail, and the ability to multitask efficiently in a fast-paced environment.

The Spa Scheduler is responsible for coordinating and managing appointments for individual guests and large groups using the spa's reservation software system. This includes confirming scheduled services, responding to inquiries about available treatments, and maintaining an up-to-date schedule throughout the day. The role requires close collaboration with supervisors and managers to address last-minute changes and solve scheduling issues promptly. Upon guest arrival, the Spa Scheduler welcomes and registers customers, verifying their details and providing general orientation about the spa’s offerings and facilities, ensuring guests feel valued and well-informed.

Beyond appointment management, the Spa Scheduler actively promotes and sells spa services, contributing to the overall revenue goals of the property. Handling financial transactions securely by managing cash drawers, processing payments and tips, and collaborating with accounting are vital components. Maintaining the facility's standards by reporting maintenance needs and unsafe conditions to the engineering team and management is also part of the duties. The position requires adherence to company policies, professional appearance standards, confidentiality of proprietary information, and ensuring the protection of company assets. Effective communication, courteous guest service, proficient telephone etiquette, and the ability to foster positive work relationships are essential skills for success in this role.

Physical demands include standing, walking, or sitting for extended periods and handling light lifting of objects up to 10 pounds. The Spa Scheduler must also be willing to perform other reasonable duties as requested by supervisors to support smooth spa operations. This role is an excellent opportunity for individuals seeking to start or grow their careers in hospitality and wellness services within a supportive and prestigious environment. Joining JW Marriott means becoming part of a global family dedicated to delivering luxurious experiences while empowering employees to thrive personally and professionally.