Spa Concierge

Woodhouse Day Spa is a premier spa franchise founded in 2001, with over 85 locations nationwide. It stands as the gold standard of neighborhood spas, providing an unparalleled spa experience that focuses on total well-being. This independently owned and operated franchise is committed to delivering affordable luxury through signature massages, facials, body treatments, rituals, and more. The brand emphasizes a holistic approach to wellness, ensuring guests feel revived and renewed long after they leave the spa. Woodhouse is known for its fresh approach to self-care, combining wellness and luxury to make high-quality spa services accessible to everyone. \n\nThe Woodhouse Day Spa team is built on passion and purpose, valuing team members who are driven by intention and excellence. The company offers a supportive and rewarding environment where employees have the chance to grow professionally and personally. The full-time Spa Concierge role (30+ hours per week) and part-time Spa Concierge positions (20-30 hours weekly) are now available at the spa. These roles come with an in-depth training program known as "The Woodhouse Way," which equips employees with the tools, knowledge, and skills needed to deliver the premium guest experience the brand is famous for. The position requires commitment to a permanent role, especially due to a 90-day probationary period. Candidates should expect to work primarily evenings and Saturdays to meet the spa's needs. \n\nAs a Spa Concierge, you will serve as the face of the spa and the welcoming presence that ensures each guest's visit is seamless and memorable. Responsibilities include educating guests about the spa experience, assisting with scheduling tailored treatments, answering phones with a positive attitude, and providing personal attention from guest arrival through their experience. Attention to detail is highly valued; remembering guests' preferences, birthdays, and anniversaries makes the experience special. You will act as a brand ambassador, maintaining the spa environment's ambiance, including appropriate lighting, scent, and music to create the perfect mood. Knowledge of all spa products is essential to help guests make informed purchases, supporting the sales strategy effectively. Additionally, you will invite guests to rebook appointments to foster client retention and often serve as backup support to leadership to ensure smooth operations at all times. \n\nWoodhouse Day Spa prides itself on fostering a team environment with opportunities for advancement. The company offers competitive pay, incentive programs, and retirement benefits, including a Simple Roth IRA with up to 3% company match. Employees enjoy generous discounts on services and retail products, which supports their own self-care routines. Work-life balance is prioritized through a regular schedule and consistent clientele, along with eligibility for paid time off. Continued learning is encouraged through ongoing training with industry specialists and vendors. The employer also provides access to health insurance options for full-time team members and offers wellness resources like an Employee Assistance Program (EAP). Woodhouse Day Spa is a drug-free and smoke-free workplace committed to recognizing, rewarding, and celebrating employees as they grow and excel within the company. This role is ideal for enthusiastic, passion-filled individuals seeking to make a difference in the wellness industry and thrive in a luxury spa environment.