Spa Concierge

The Ritz-Carlton at 1700 Tysons Blvd, McLean, Virginia, is a prestigious luxury hotel brand that is part of Marriott International's extensive portfolio. Known globally for its commitment to exceptional guest experiences and exquisite service standards, The Ritz-Carlton represents the pinnacle of luxury hospitality. With more than 100 award-winning properties worldwide, the brand is synonymous with elegance, comfort, and meticulous attention to detail. The hotel is dedicated to creating memorable moments for its guests by combining world-class service with a rich cultural fusion of associates from varied backgrounds. The company fosters an inclusive work environment that values diversity, equal opportunity, and professional growth for all employees. As a part-time, non-management Spa Specialist located on-site, you will play an integral role in supporting various fundamental aspects of the spa services offered at The Ritz-Carlton.

In the role of Spa Specialist, you are essential to delivering a unique and unforgettable spa experience that complements the luxury hotel environment. This position involves proactive engagement in a variety of responsibilities geared towards enhancing guest satisfaction. Duties include promoting spa services and retail products, scheduling and confirming reservations, answering questions about services, registering guests upon arrival, and processing payments. The Spa Specialist ensures all these transactions contribute positively to the overall guest experience. Excellence is expected in every aspect of the job, whether it’s maintaining professional communication, adhering strictly to company policies and quality standards, or presenting oneself in a polished and professional manner through uniform and personal appearance.

Physical demands of the role require the Spa Specialist to be constantly active, involving prolonged periods of standing, walking on various surfaces—including uneven and slippery areas—and manual handling of items with weights up to 10 pounds independently and up to 25 pounds with assistance. The specialist must demonstrate mobility, including bending, twisting, lifting, pushing, and pulling. Being able to carry out these physical tasks efficiently and safely is critical to both the well-being of the guest and the business. The ability to perform reasoned additional duties as assigned also plays a part in the success and smooth operation of the spa. This position is ideal for individuals who enjoy interactive roles in a dynamic luxury service setting and are motivated by a commitment to delivering the highest standards of hospitality and care.

Joining The Ritz-Carlton team means embracing the company’s celebrated “Gold Standards,” including the employee promise, the credo, and service values that guide daily interactions and operational excellence. This framework supports every employee’s development and fosters a sense of pride and accomplishment in the work delivered. Additionally, as part of Marriott International’s broader family, the Spa Specialist gains access to a global professional network and opportunities for career advancement within the luxury hotel industry. This part-time, non-management position does not require prior supervisory experience or specific certifications, making it accessible for individuals with a high school diploma or equivalent, such as a GED. Commitment to Marriott’s ethos on diversity, inclusion, and providing equal employment opportunities is expected and supported at all levels. As a Spa Specialist at one of the world’s most esteemed hotel brands, you will contribute directly to creating exceptional guest experiences and developing your own skills in a supportive, world-class work environment.