Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $18.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Employee Discounts
flexible schedule
Free food & snacks
free uniforms
Training & development
Wellness resources

Job Description

The Woodhouse Day Spa is a premier spa franchise renowned for its fresh approach to self-care and luxury wellness offerings. Founded in 2001, Woodhouse has grown to over 85 locations nationwide, establishing itself as the gold standard of neighborhood spas with a commitment to an unparalleled spa experience focused on total well-being. Known for affordable luxury, The Woodhouse Day Spa provides customizable treatments such as signature massages, facials, body treatments, and rituals designed to help guests feel revived and renewed long after their visit. Independently owned and operated by a franchisee, this particular location continues the tradition of excellence by providing a welcoming and rejuvenating environment for guests and employees alike. The company values its team members highly, striving to create an atmosphere where every staff member can excel, grow, and be recognized for their contributions.

We are currently seeking a part-time Spa Concierge to join The Woodhouse Day Spa team. This role is essential in creating the magic that defines the ultimate guest experience by providing personal attention from the moment guests arrive. As a Spa Concierge, you will educate guests on the Woodhouse experience, ensuring a warm welcome, smooth transition through amenities, and a seamless visit. This role demands a brand ambassador who maintains a clean, safe, and perfectly ambienced environment, paying attention to details like the guest's favorite drink or special occasions such as birthdays and anniversaries. Responsibilities also include answering phone calls with a friendly demeanor, supporting the leadership team as needed, and ensuring that the spa operates smoothly during busy periods. At The Woodhouse Day Spa, we provide extensive paid training, known as "The Woodhouse Way," empowering you with the knowledge and skills to deliver exceptional service. The pay for this role is competitive at $18.00 per hour, and the work schedule is flexible, including weekends, holidays, and late evenings. Joining The Woodhouse family means being part of a community that values your passion for wellness and customer service and offers opportunities for personal and professional growth in a state-of-the-art facility. A career as a Spa Concierge here is more than a job—it is a chance to make a difference, evoke guest delight, and be part of America’s best day spa, as recognized by American Spa Magazine in 2012 and 2013.

Job Requirements

  • Highly knowledgeable about the surrounding area and lives within 20 minutes or less from location
  • excellent customer service skills with a friendly and warm demeanor
  • strong verbal and written communication skills and ability to multitask
  • ability and willingness to work flexible hours including weekends, holidays, and late nights
  • ability to work on feet for 6-8 hours
  • must be able to lift, push, reach for, carry 25+ pounds occasionally
  • high school diploma or equivalent experience
  • experience with luxury service preferred

Job Qualifications

  • High school diploma or equivalent experience
  • excellent customer service skills with a friendly and warm demeanor
  • strong verbal and written communication skills
  • ability to multitask
  • experience with luxury service preferred

Job Duties

  • Provide personal attention from the time the guest walks through the door
  • educate guests on the Woodhouse experience including a warm welcome and introduction to amenities
  • answer the phone with a smile each and every time
  • serve as the brand ambassador ensuring a clean, safe environment with appropriate lighting, music, and scent
  • remember and apply personal guest preferences like favorite drinks and special occasions
  • serve as backup for the leadership team ensuring smooth operation during busy times

Job Criteria

Experience

Mid Level (3-7 years)


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