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Spa Concierge

Job Overview

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Employment Type

Hourly
Seasonal
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Compensation

Hourly
Exact $21.50
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Free meals in Associate Café
Golf privileges
Discounts at the Spa
Discounts at restaurants
discounted rates at other Omni properties
Corporate discounts
continued education opportunities

Job Description

Omni Interlocken Resort is a prestigious Four-Diamond, award-winning resort nestled against the breathtaking Rocky Mountains in Colorado, near Denver. This year-round destination is renowned for offering a retreat into modern luxury and is distinguished by its stunning panoramic views of snow-capped peaks and serene valleys. The resort prides itself on providing unmatched amenities and luxurious accommodations, making it a preferred choice for travelers seeking tranquility combined with exceptional service. Omni Interlocken Resort stands out not only for its scenic beauty but also for its commitment to creating exceptional guest experiences through quality hospitality and dedicated associates.

Working at Omni Interlocken means becoming part of a vibrant and dynamic professional environment that fosters respect, gratitude, and empowerment among its team members. Associates receive comprehensive training and mentoring to ensure they can deliver the highest standards of service, reinforcing the resort's reputation for excellence. The culture encourages motivated, friendly individuals who have a passion for serving others and are eager to contribute to the resort's esteemed guest service standards.

The Spa Concierge position at Omni Interlocken Resort plays a crucial role in enhancing the guest experience by providing personalized service within the spa therapy team. This role involves scheduling spa appointments, ensuring accurate confirmations, and maximizing service opportunities. As a Spa Concierge, you will engage with guests to communicate spa promotions, provide tours of the spa facilities, and assist with the upselling and cross-selling of spa products and services. The position also entails maintaining the spa's presentation and cleanliness, contributing to an environment that promotes relaxation and rejuvenation.

This role is ideal for individuals who enjoy interacting with guests, have strong organizational skills, and thrive in a fast-paced hospitality setting. The position offers a competitive hourly wage starting at $21.50, dependent on experience, and seasonal associates gain access to select benefits based on hours worked. Additional perks include free meals in the associate café, golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, and opportunities for continued education. Omni Interlocken Resort values diversity, offering equal employment opportunities, and encourages applicants who are enthusiastic about delivering an exceptional sensory journey to join their team.

Job Requirements

  • High school diploma or equivalent
  • Previous customer service experience
  • Ability to work a flexible schedule to include nights, weekends and holidays
  • Ability to stand for an 8 hour shift
  • Ability to communicate effectively
  • Ability to accurately and efficiently input information into computer systems
  • Ability to prioritize, organize and follow up all responsibilities
  • Ability to lift, carry, push, pull 30 lbs
  • Must have unexpired TABC or obtain upon hire
  • Must be 18 years +

Job Qualifications

  • Ability to accurately and efficiently input information into computer systems
  • Ability to prioritize, organize and follow up all responsibilities
  • Ability to work a flexible schedule to include nights, weekends and holidays
  • Ability to stand for an 8 hour shift
  • Ability to communicate effectively
  • Previous customer service experience
  • Previous cashiering experience is preferred
  • High school diploma or equivalent
  • Ability to lift, carry, push, pull 30 lbs
  • Must have unexpired TABC or obtain upon hire
  • Must be 18 years +

Job Duties

  • Check guests in and out according to Omni standards
  • Schedule spa appointments and accurately confirm them in accordance with Omni Hotels & Resorts Moments of Service
  • Up-sell, cross-sell, and pre-sell Mokara services and products
  • Provide tours of the spa and offer/serve beverages as needed
  • Assist in maintaining presentation and cleanliness of the spa and all of its areas
  • Communicate spa promotions with guests

Job Criteria

Experience

Entry Level (1-2 years)


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