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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
wellness programs
Job Description
This opportunity is with a distinguished hotel brand known for its commitment to excellence, sustainability, and outstanding guest service. The hotel industry is dynamic and fast-paced, requiring professionals who are adaptable, courteous, and dedicated to providing a memorable guest experience. Within this vibrant environment, the role of a Spa Concierge is pivotal to the operational success of the spa department and crucial in delivering the brand promise through personalized service and adherence to sustainability standards.
The Spa Concierge plays a frontline role that shapes the first impression guests have of the spa and overall hotel experience. The position de... Show More
The Spa Concierge plays a frontline role that shapes the first impression guests have of the spa and overall hotel experience. The position de... Show More
Job Requirements
- College degree or comparable work experience
- Previous customer service experience or equivalent training
- Ability to stand for extended periods
- Availability to work holidays, weekends, and alternate shifts
- Physical ability to lift up to 25 pounds
- Willingness to follow safety protocols and wear protective equipment
- Excellent communication skills
- Customer-focused attitude
Job Qualifications
- College degree or comparable work experience
- Previous customer service experience or equivalent training
- Strong interpersonal and communication skills
- Ability to handle guest inquiries and complaints with professionalism
- Knowledge of reservation and property management systems
- Familiarity with hospitality industry standards and practices
- Commitment to sustainability and environmental standards
Job Duties
- Greet guests immediately and assist with their needs
- Make and confirm spa reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephone or PMS system
- Receive and resolve guest complaints, escalating to management when necessary
- Perform bookkeeping activities including balancing accounts and conducting audits
- Follow sustainability guidelines in accordance with Earth View program
- Practice safe work habits following MSDS and OSHA standards
- Ensure high levels of guest satisfaction
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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