Spa Concierge

Mandarin Oriental, Boston is a distinguished member of the Mandarin Oriental Hotel Group, renowned globally for its luxurious hotels, resorts, and residences that blend legendary Asian heritage service with contemporary luxury. This Forbes Travel Guide 5-Star and AAA 5-Diamond rated property is located in Boston, Massachusetts, and offers an exquisite hospitality experience by combining classic New England elegance with refined Oriental touches. The Mandarin Oriental Hotel Group is an award-winning operator, recognized for its visionary and world-class properties in prime destinations worldwide, with an expanding portfolio that continually sets new standards for the luxury hospitality industry.

The Spa at Mandarin Oriental, Boston is an acclaimed sanctuary, boasting the city's first Forbes Travel Guide 5-Star Spa status alongside consistent regional and national accolades. This prestigious spa experience is designed to deliver exceptional service, elevated wellness treatments, and a unique environment that resonates deeply with guests seeking relaxation and rejuvenation paired with the exquisite ambiance Mandarin Oriental is celebrated for.

The role of Part-time Spa Concierge is an integral part of the Spa Department team at Mandarin Oriental, Boston. This position focuses on delivering outstanding guest service by welcoming and registering spa guests, managing reservations, and facilitating retail sales. It requires a proactive approach to guest interactions, ensuring every visitor's experience is seamless and exceeds expectations as per the Legendary Quality Experiences ethos. The Spa Concierge is expected to be a knowledgeable ambassador of the spa’s offerings, providing detailed information about treatments, addressing guest inquiries across multiple channels, and supporting the overall spa operation.

This role demands a high level of professionalism, courtesy, and attention to detail. The Part-time Spa Concierge works closely with the Director of Spa and Wellness and Spa Managers, supporting in various administrative and operational tasks including invoice review, payment processing, and guest preference documentation. The position involves maintaining efficient communication and collaboration with the broader hotel and spa teams to foster a cooperative environment that enhances the guest journey.

Candidates for this role are typically individuals who thrive in dynamic, fast-paced environments and are capable of multitasking while maintaining excellent organizational and communication skills. Experience in luxury hospitality settings is preferable to align with the brand’s elevated standards of service. Flexibility in scheduling is key, as shifts may include weekends and holidays to accommodate guest needs.

The hourly pay for the Part-time Spa Concierge position is $30.30, supplemented by a competitive benefits package that includes meals while on duty, discounted colleague parking, and complimentary uniform laundering. Mandarin Oriental, Boston, emphasizes a supportive and inclusive work culture where learning and development are prioritized, providing career progression opportunities through tailored programs and access to global travel benefits for employees. The company is committed to equal employment opportunities and fosters a respectful workplace free from discrimination and harassment, upholding its values of integrity, respect, and personal growth.

Joining Mandarin Oriental, Boston as a Part-time Spa Concierge means becoming a valued member of a global luxury hotel family that celebrates exceptional service, continuous learning, and a passion for delivering unparalleled guest experiences. It offers a professional environment where dedication is recognized, and your contribution directly impacts the memorable moments of guests and the success of the spa and hotel operations.