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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $30.30
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
meals served while on duty
Discounted parking
uniform laundering
Job Description
Mandarin Oriental, Boston is a distinguished member of the Mandarin Oriental Hotel Group, renowned globally for its luxurious hotels, resorts, and residences that blend legendary Asian heritage service with contemporary luxury. This Forbes Travel Guide 5-Star and AAA 5-Diamond rated property is located in Boston, Massachusetts, and offers an exquisite hospitality experience by combining classic New England elegance with refined Oriental touches. The Mandarin Oriental Hotel Group is an award-winning operator, recognized for its visionary and world-class properties in prime destinations worldwide, with an expanding portfolio that continually sets new standards for the luxury hospitality industry.
The Spa at Manda... Show More
The Spa at Manda... Show More
Job Requirements
- Minimum of 1-year experience in a similar position, preferably in a luxury setting
- Proficiency in reading, writing, and oral English
- Flexible schedule availability including weekends and holidays
- Excellent communication and organization skills
- Ability to work in a fast-paced environment
- Ability to multitask
Job Qualifications
- Minimum of 1-year experience in a similar position, preferably in a luxury setting
- Proficiency in reading, writing, and speaking English
- Excellent communication and organization skills
- Ability to thrive in a fast-paced and dynamic operation
- Ability to handle multiple tasks simultaneously
Job Duties
- Welcome and register spa guests upon arrival according to spa standards
- Assist guests with phone inquiries, spa reservations, retail sales, and gift certificates
- Provide quality service by responding to guest requests promptly, efficiently and courteously
- Deal with enquiries in person, over the phone, text message, and via e-mail
- Address, check and register special guests' preferences recorded in the spa’s PMS
- Provide pre-arrival support for upcoming spa guests including full knowledge of all spa treatments offered and any current promotions
- Anticipate guests' needs to provide an exceptional and unique guest experience in line with MOHG standards
- Support the spa team in providing a seamless journey for all spa guests
- Review invoices and accounts according to spa and hotel policy and procedures
- Take payments and handle cash float properly as outlined in the MOHG’s standards
- Show co-operation and support to all hotel and Residences colleagues
- Stay current with developments, procedures and news through hotel communication channels
- Other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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