Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $22.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional Development
Job Description
Rancho Valencia Resort and Spa is a renowned luxury resort located in Rancho Santa Fe, California, known for its exquisite accommodations, exceptional service, and world-class spa facilities. The resort offers a tranquil and lavish environment for guests looking to relax, rejuvenate, and enjoy an unparalleled hospitality experience. With a dedication to exceptional guest service and maintaining Forbes 5-star standards, Rancho Valencia Resort and Spa has earned a reputation as one of the premier destinations for wellness and luxury in Southern California.
This part-time position as a Spa Concierge is a critical role within the Spa department, reporting to the Assistant Spa Manager and Spa Director. The role focuses on enhancing the overall spa experience for guests by managing bookings, promoting spa services, and providing knowledgeable and courteous assistance both over the phone and in person. The Spa Concierge acts as a brand ambassador, ensuring each guest receives a comprehensive introduction to the spa’s offerings, including spa treatments, fitness activities, retail products, and gift cards. The position requires excellent communication skills, attention to detail, and the ability to provide personalized service that aligns with Rancho Valencia’s esteemed standards.
The Spa Concierge will use Spa Soft booking software for scheduling spa treatments and must adhere to all procedures detailed in the Spa Concierge training manual. Responsibilities include making confirmation calls or sending emails for upcoming appointments, processing retail orders through various channels, and maintaining the spa’s reception area to ensure it is inviting, clean, safe, and organized. As part of daily operational duties, the Spa Concierge is tasked with reviewing appointment schedules, resolving billing discrepancies, and assisting in retail operations by educating guests on product benefits and supporting inventory management.
A strong customer service orientation and ability to handle guest inquiries and complaints with professionalism and discretion are essential. The role demands multitasking and working efficiently in a fast-paced environment, often requiring flexibility to work holidays, weekends, mornings, and evenings. Rancho Valencia values collaborative team players who can also work independently and demonstrate initiative to maximize business potential through increased reservations and retail sales. The position offers an hourly wage of $22.00 and fits well for individuals seeking a dynamic role in a luxurious spa environment with room for growth and development.
Joining Rancho Valencia Resort and Spa means contributing to a team that strives for excellence in all service aspects, supports community and environmental initiatives, and prioritizes guest satisfaction. Candidates with previous experience in hospitality, retail, or spa services, especially those familiar with spa booking software like Spa Soft and with a passion for delivering outstanding guest experiences, are encouraged to apply.
This part-time position as a Spa Concierge is a critical role within the Spa department, reporting to the Assistant Spa Manager and Spa Director. The role focuses on enhancing the overall spa experience for guests by managing bookings, promoting spa services, and providing knowledgeable and courteous assistance both over the phone and in person. The Spa Concierge acts as a brand ambassador, ensuring each guest receives a comprehensive introduction to the spa’s offerings, including spa treatments, fitness activities, retail products, and gift cards. The position requires excellent communication skills, attention to detail, and the ability to provide personalized service that aligns with Rancho Valencia’s esteemed standards.
The Spa Concierge will use Spa Soft booking software for scheduling spa treatments and must adhere to all procedures detailed in the Spa Concierge training manual. Responsibilities include making confirmation calls or sending emails for upcoming appointments, processing retail orders through various channels, and maintaining the spa’s reception area to ensure it is inviting, clean, safe, and organized. As part of daily operational duties, the Spa Concierge is tasked with reviewing appointment schedules, resolving billing discrepancies, and assisting in retail operations by educating guests on product benefits and supporting inventory management.
A strong customer service orientation and ability to handle guest inquiries and complaints with professionalism and discretion are essential. The role demands multitasking and working efficiently in a fast-paced environment, often requiring flexibility to work holidays, weekends, mornings, and evenings. Rancho Valencia values collaborative team players who can also work independently and demonstrate initiative to maximize business potential through increased reservations and retail sales. The position offers an hourly wage of $22.00 and fits well for individuals seeking a dynamic role in a luxurious spa environment with room for growth and development.
Joining Rancho Valencia Resort and Spa means contributing to a team that strives for excellence in all service aspects, supports community and environmental initiatives, and prioritizes guest satisfaction. Candidates with previous experience in hospitality, retail, or spa services, especially those familiar with spa booking software like Spa Soft and with a passion for delivering outstanding guest experiences, are encouraged to apply.
Job Requirements
- One to two years experience in customer service
- High School Diploma or GED equivalent
- Intermediate skills in Microsoft Office
- Ability to work holidays, weekends, mornings and evenings
- Excellent English communication skills
- Professional appearance and demeanor
- Discretion and confidentiality
- Good math skills for cash and billing
- Decision making and problem solving skills
- Strong guest service skills
- Ability to multitask and work in a fast-paced environment
Job Qualifications
- One to two years experience in a customer service-related field
- High School Diploma or GED equivalent
- Intermediate level skills with Microsoft Office including Word and Excel
- Excellent eye for detail and ability to multitask
- Experience in retail preferred
- Ability to work holidays, weekends, mornings and evenings
- Ability to communicate in English effectively
- Maintain a professional appearance and demeanor
- Maintain discretion and confidentiality of guest and hotel information
- Good math skills and able to process cash and billing transactions
- Strong client/guest service skills
- Excellent writing, speaking, and organizational skills
- Ability to remain calm under pressure
- Able to work independently and as part of a team
- Knowledge of Spa Soft software desirable
- Previous spa or hotel experience desirable
- Experience in a 5-star environment desirable
Job Duties
- Schedule spa services using Spa Soft booking software
- Explain and promote all spa and fitness facilities, services, and activities
- Confirm spa services for the following business day with confirmation calls and/or emails
- Process online, phone, or walk-in retail purchase orders
- Conduct daily walkthroughs of the spa to ensure cleanliness and organization
- Reconcile treatments, billing discrepancies, gift card inquiries, and purchases accurately
- Address and resolve guest complaints and concerns in the absence of management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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