Spa Concierge

The Ritz-Carlton Tysons Corner is a prestigious luxury hotel located in McLean, Virginia. Known for its exceptional service and elegant amenities, The Ritz-Carlton brand is synonymous with luxury hospitality worldwide. The hotel is part of Marriott International, a global leader in the hotel and resort industry with over 100 award-winning properties. At this location, guests experience world-class accommodations alongside outstanding customer service that reflects the brand's commitment to excellence and refined guest experiences. As part of the renowned Ritz-Carlton portfolio, employees are encouraged to uphold a culture of creativity, compassion, and thoughtful service. The Tysons Corner property is situated in a vibrant area near Tysons Boulevard, providing guests with convenient access to local attractions, shopping, and dining, making it an ideal destination for both leisure and business travelers.

We are currently seeking passionate and dedicated Spa Specialists to join our team on a part-time, non-management basis. This role is an integral part of the spa operations, designed to enhance the overall guest experience through multi-faceted support of the spa’s functions. Unlike traditional spa service roles, the Spa Specialist position focuses on elevating the customer journey by delivering a variety of services beyond the treatment rooms. This includes promoting spa and retail services, handling appointment scheduling, assisting guests with inquiries about offerings, managing the check-in process, and processing transactions with seamless professionalism.

The Spa Specialists at The Ritz-Carlton Tysons Corner serve as the welcoming face of the spa, ensuring that every guest feels valued and cared for from the moment they arrive. They embody the company’s Gold Standards, which emphasize graciousness, attentiveness, and personalized service, forging memorable experiences that keep guests returning. The position requires stamina and mobility, as specialists are often on their feet throughout their shifts, moving across different areas including possibly slippery or uneven surfaces. In addition to guest interaction, the role demands proficiency in managing reservation software and conducting various hands-on tasks such as lifting and moving objects within specified weight limits to maintain smooth daily operations.

This role is ideal for individuals who thrive in fast-paced, service-oriented environments and who are eager to contribute to a prestigious luxury brand. No prior related work or supervisory experience is required, and the hotel provides a supportive environment for learning and professional growth. The Ritz-Carlton is committed to fostering an inclusive workforce where diverse backgrounds and talents are celebrated. As a member of this team, you will not only advance your skills in luxury hospitality but also become part of a global organization known for its leadership in guest service excellence. Join us to build a rewarding career where your efforts create lasting impressions and true guest delight, aligned with Marriott International's values and mission to empower associates and deliver exceptional experiences every day.