Spa Concierge

The Woodhouse Day Spa is a celebrated leader in the luxury spa industry, renowned for providing affordable yet high-quality spa experiences. With a reputation for excellence recognized by American Spa Magazine as America’s Best Day Spa in both 2012 and 2013, The Woodhouse Day Spa has established itself as a sanctuary of relaxation and rejuvenation. This spa is committed not only to delivering exceptional guest experiences but also to nurturing a supportive and rewarding work environment for its team members. As an independently owned and operated franchise, each location maintains a unique connection to its local community while embodying the core values and high standards that define The Woodhouse brand.

The company culture emphasizes professionalism, passion, and intention-driven service, aiming to make every guest feel valued and cared for. Employees are provided with comprehensive training through "The Woodhouse Way" program, ensuring they have the knowledge and tools needed to deliver world-class service consistently. This approach fosters personal and professional growth, rewarding employees as they excel and contribute to the spa’s continued success. The Woodhouse team enjoys a vibrant workplace that values individuality, encourages teamwork, and recognizes each member’s contributions.

The role of Spa Concierge at The Woodhouse Day Spa is pivotal in creating a seamless and unforgettable guest experience. Available in full-time and part-time capacities, the Spa Concierge positions allow individuals who are passionate about hospitality and wellness to bring their unique talents to the forefront. The Spa Concierge acts as the first point of contact for guests, providing warm welcomes, facilitating smooth check-ins, and enhancing the overall spa atmosphere. This role is much more than administrative; it is about making magic happen by anticipating needs and personalizing interactions to exceed guest expectations.

Key responsibilities include educating guests about the Woodhouse experience, managing the ambiance with attention to lighting, music, and scent, and remembering personal guest preferences to create a welcoming and memorable environment. The Spa Concierge plays a supportive role to management, ensuring the spa operates smoothly even during busy times. This position suits enthusiastic, detail-oriented individuals who thrive in a guest-focused environment and who find joy in making others happy. Working at The Woodhouse Day Spa means becoming part of a team that prioritizes happiness, mutual respect, and excellence in service, embodying the company’s mantra that the willingness to serve and the ability to deliver are the cornerstones of its success.