Spa Concierge

The Waterfront Beach Resort, a Hilton Hotel, is a distinguished hospitality establishment located on the picturesque shores of the Pacific Ocean. With over 30 years of excellence in the hotel and resort industry, this renowned property offers an exceptional guest experience that blends luxury, comfort, and personalized service. The resort is dedicated to providing a unique and memorable environment for both its guests and employees. As part of the Hilton brand, The Waterfront Beach Resort operates with a commitment to exceptional quality and hospitality standards that reflect its prestigious reputation in the industry.

The resort boasts a wide array of amenities, including a full-service spa that offers a diverse range of treatments, wellness packages, and retail options. The spa facilities emphasize relaxation and rejuvenation, attracting a clientele that appreciates refined service and an inviting atmosphere. The Waterfront Beach Resort not only focuses on guest satisfaction but also prioritizes creating a positive and supportive workplace culture for its associates.

This role as a Spa Reservations Agent at The Waterfront Beach Resort involves managing various operational aspects of the spa and wellness center. The primary responsibility is to accurately book, modify, and cancel spa appointments while actively promoting the spa’s array of services, including treatments, packages, promotional offers, and retail products. The agent will serve as a key contact point for guests, delivering exceptional service from the first point of contact through phone and in-person interactions to ensure a seamless and gratifying experience.

In addition to guest services, the Spa Reservations Agent will also maintain the Spa Desk bank and ensure the working area remains well-stocked, clean, and organized to support smooth daily operations. The role requires an individual who is attentive to detail, friendly, and committed to enhancing guest satisfaction by responding promptly and effectively to requests and inquiries.

The Waterfront Beach Resort seeks candidates who possess hospitality experience, preferably within spa or wellness environments, and who demonstrate a passion for hospitality and guest care. Employees are supported through ongoing training, career development opportunities, and a work environment that values integrity, charisma, and teamwork. This position offers an excellent opportunity for individuals looking to pursue or advance a career in hospitality within a respected and vibrant resort setting.

The resort’s culture is built around the motto "One Team, One Dream," reflecting a family-like environment that nurtures growth and professional development. Employees benefit from a supportive atmosphere where their work positively impacts guests, fellow team members, and the broader community. The Waterfront Beach Resort also offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement plans, paid holidays, and wellness programs, emphasizing the importance of work-life balance and employee well-being.

Joining The Waterfront Beach Resort means becoming part of an award-winning hospitality team dedicated to excellence and passion for service. This role is ideal for enthusiastic, guest-focused individuals ready to contribute to an outstanding resort experience at one of the premier destinations on the California coast.