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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $22.71
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
voluntary life insurance
Supplemental Insurance
Pet insurance
Team Member Travel Program
401(k) retirement plan
Paid holidays
vacation accrual
Complimentary Meals
complimentary parking
wellness activities
recognition programs
Job Description
The Waterfront Beach Resort, a Hilton Hotel, is a distinguished hospitality establishment located on the picturesque shores of the Pacific Ocean. With over 30 years of excellence in the hotel and resort industry, this renowned property offers an exceptional guest experience that blends luxury, comfort, and personalized service. The resort is dedicated to providing a unique and memorable environment for both its guests and employees. As part of the Hilton brand, The Waterfront Beach Resort operates with a commitment to exceptional quality and hospitality standards that reflect its prestigious reputation in the industry.
The resort boasts a wide array ... Show More
The resort boasts a wide array ... Show More
Job Requirements
- At least 1 year experience in the spa or hospitality industry preferred
- Experience in a resort or wellness related field preferred
- Ability to work flexible hours including weekends and holidays
- Strong customer service skills
- Ability to communicate effectively over the phone
- Basic computer skills
- Professional demeanor and appearance
Job Qualifications
- At least 1 year experience in the spa or hospitality industry preferred
- Experience in a resort or wellness related field preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Customer-oriented mindset with a focus on guest satisfaction
- Basic knowledge of spa treatments and services
- High school diploma or equivalent
Job Duties
- Accurately book, change and cancel spa appointments
- Actively promote and provide detailed descriptions of spa treatments, packages, services, facility features, retail, promotions and/or discounts available and hours of operation
- Maintain the Spa Desk bank
- Answer phone promptly and use guest's name throughout the phone conversation
- Maintain a clean, safe, fully stocked and well-organized work area
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Assist in all areas of spa operation as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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