Spa Concierge

The Ritz-Carlton Dallas Las Colinas is part of the renowned Ritz-Carlton brand under Marriott International, a global leader in luxury hospitality. Situated in Irving, Texas, the Ritz-Carlton Dallas Las Colinas exemplifies a commitment to delivering exceptional guest experiences with luxury and comfort at its core. Renowned for its sophisticated amenities and superior service standards, this property embraces the iconic Ritz-Carlton 'Gold Standards,' which underpin its exceptional approach to hospitality. The company is dedicated to fostering a diverse and inclusive workplace, welcoming associates from varied backgrounds and championing professional growth and cultural richness.

The role being offered is a full-time Spa Reservations Associate position at The Ritz-Carlton Dallas Las Colinas. This non-management role is integral to the smooth and efficient operation of the spa, ensuring guests experience seamless service from the moment they inquire about spa offerings until their appointment concludes. The Spa Reservations Associate schedules services using the spa reservation software, coordinates with providers about scheduling changes, and confirms appointments with guests. Additionally, they promote spa and salon services to enhance guest experience and sales opportunities.

The position involves handling guest check-ins, confirming identities, providing guests with a general orientation to spa amenities, and processing payments while maintaining the utmost accuracy and confidentiality. The associate also manages cash banks, logs cash tips, balances receipts, and collaborates with accounting and engineering to report maintenance needs and financial records. Superior guest service skills are key, as the associate fulfills company standards by welcoming guests warmly, anticipating their service needs, and ensuring a professional yet caring environment.

Beyond operational duties, the role requires strict adherence to company policies, including professional appearance, maintaining confidentiality, and safeguarding company assets. Safety is a priority, with responsibilities such as reporting accidents and unsafe conditions. The role demands physical stamina for standing, walking, and lifting objects weighing up to 10 pounds.

By joining The Ritz-Carlton, the associate becomes part of a prestigious brand known worldwide for its dedication to service excellence, where the culture emphasizes creativity, compassion, and collaboration. Associates learn and exemplify the brand's core values, including the Employee Promise and Service Values, ensuring that every guest interaction reflects the hallmark Ritz-Carlton experience. The position offers an opportunity to develop invaluable skills within the hospitality industry and be recognized for contributing to memorable guest experiences, with a competitive hourly wage of $20.76. This is a chance to belong to a global team, elevate one's career, and embody the best of luxury service traditions.