Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.76
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
wellness programs
Job Description
The Ritz-Carlton Dallas Las Colinas is a premier luxury hotel located in Irving, Texas, known for its exceptional hospitality and commitment to providing guests with an unforgettable experience. As part of Marriott International's prestigious portfolio, The Ritz-Carlton brand sets the global standard for luxury hotel service through a dedication to quality, personalized service, and attention to detail. The hotel offers elegant accommodations, world-class amenities, and outstanding spa services, catering to discerning travelers seeking the highest level of comfort and care. The Ritz-Carlton Dallas Las Colinas embraces a culture of inclusivity, diversity, and empowerment, fostering a workplace where all team members are encouraged to grow and excel.
The role available is a full-time Spa Scheduler position within the vibrant spa department at The Ritz-Carlton Dallas Las Colinas. This non-management role is designed for individuals who thrive in a fast-paced, customer-focused environment and who take pride in delivering exceptional service in line with The Ritz-Carlton's renowned "Gold Standards." The hourly wage for this position is $20.76, reflecting the company's commitment to fair compensation. As a Spa Scheduler, you will play a crucial role in coordinating and scheduling spa services for guests and large groups, utilizing advanced spa reservation software to manage appointments efficiently.
Your responsibilities will include confirming guest appointments, responding to inquiries about available spa treatments, and updating the reservation systems throughout the day to ensure smooth operations. You will also be responsible for handling cash transactions, processing payments, and ensuring accurate financial recordings. Guest interaction is a fundamental component of this role; you will greet and assist guests upon arrival, guide them through spa facilities, promote spa products and services, and ensure their needs are met promptly and professionally.
The Spa Scheduler acts as a liaison between guests and spa providers, ensuring last-minute changes are communicated effectively and resolving scheduling conflicts with the support of supervisors or the spa manager. Maintaining the spa's appearance, following company policies regarding confidentiality and security, and adhering to uniform standards also fall within your purview. You will be expected to handle physical tasks such as standing for long periods and moving light objects. This role requires excellent communication skills, a professional demeanor, and a commitment to quality service, making you an integral part of a team dedicated to creating memorable guest experiences at one of the world's leading luxury hotel brands.
Joining The Ritz-Carlton Dallas Las Colinas means becoming part of a legacy of excellence, empowerment, and continuous improvement. You will learn and embody The Ritz-Carlton's celebrated Gold Standards, including the employee promise, credo, and service values that support a positive and inspiring workplace culture. As an employee, you will have the opportunity to develop your skills, take pride in your contribution, and be supported within a global network of hospitality professionals. The Ritz-Carlton is committed to providing equal employment opportunities, valuing diversity, and fostering an inclusive environment where all team members can bring their best selves to work each day.
The role available is a full-time Spa Scheduler position within the vibrant spa department at The Ritz-Carlton Dallas Las Colinas. This non-management role is designed for individuals who thrive in a fast-paced, customer-focused environment and who take pride in delivering exceptional service in line with The Ritz-Carlton's renowned "Gold Standards." The hourly wage for this position is $20.76, reflecting the company's commitment to fair compensation. As a Spa Scheduler, you will play a crucial role in coordinating and scheduling spa services for guests and large groups, utilizing advanced spa reservation software to manage appointments efficiently.
Your responsibilities will include confirming guest appointments, responding to inquiries about available spa treatments, and updating the reservation systems throughout the day to ensure smooth operations. You will also be responsible for handling cash transactions, processing payments, and ensuring accurate financial recordings. Guest interaction is a fundamental component of this role; you will greet and assist guests upon arrival, guide them through spa facilities, promote spa products and services, and ensure their needs are met promptly and professionally.
The Spa Scheduler acts as a liaison between guests and spa providers, ensuring last-minute changes are communicated effectively and resolving scheduling conflicts with the support of supervisors or the spa manager. Maintaining the spa's appearance, following company policies regarding confidentiality and security, and adhering to uniform standards also fall within your purview. You will be expected to handle physical tasks such as standing for long periods and moving light objects. This role requires excellent communication skills, a professional demeanor, and a commitment to quality service, making you an integral part of a team dedicated to creating memorable guest experiences at one of the world's leading luxury hotel brands.
Joining The Ritz-Carlton Dallas Las Colinas means becoming part of a legacy of excellence, empowerment, and continuous improvement. You will learn and embody The Ritz-Carlton's celebrated Gold Standards, including the employee promise, credo, and service values that support a positive and inspiring workplace culture. As an employee, you will have the opportunity to develop your skills, take pride in your contribution, and be supported within a global network of hospitality professionals. The Ritz-Carlton is committed to providing equal employment opportunities, valuing diversity, and fostering an inclusive environment where all team members can bring their best selves to work each day.
Job Requirements
- High school diploma or equivalent
- less than one year of related work experience
- no supervisory experience required
- ability to stand for long periods
- ability to move objects up to 10 pounds
- proficiency in English and Spanish is a plus
- excellent interpersonal skills
- ability to handle confidential information
- availability to work full-time
- willingness to follow company policies and standards
- ability to maintain professional appearance and conduct
Job Qualifications
- High school diploma or equivalent
- less than one year of related work experience
- no supervisory experience required
- proficiency in customer service
- effective communication skills
- ability to handle cash transactions accurately
- knowledge of spa or salon services preferred
- ability to work in a team environment
- professional and courteous demeanor
Job Duties
- Schedule services for individuals and large groups using the spa reservation software
- call guests to confirm scheduled services
- respond to questions about available services
- update the reservation and cancellation lists throughout the day
- inform providers of last-minute changes and resolve scheduling issues with supervisors or managers as needed
- register guests upon arrival, confirm their names, and provide general spa guidance
- promote and sell spa or salon services
- handle the assigned cash register and ensure money accuracy
- obtain necessary change for expected transaction levels
- keep the cash register secure at all times
- process guest payments for spa or salon services and obtain payment authorization as required
- accept and record cash tips for employees
- balance, scan, and deliver receipts to accounting
- notify engineering of maintenance and repair needs
- inform management of accidents, injuries, and unsafe working conditions
- comply with all company policies and procedures
- maintain a neat and professional appearance and uniform
- keep proprietary information confidential and protect company assets
- greet all guests according to company standards
- anticipate guests’ service needs and attend to them
- thank guests sincerely
- assist persons with disabilities
- communicate clearly and professionally
- handle phone calls according to protocol
- cultivate and maintain positive working relationships
- uphold quality assurance expectations and standards
- stand, sit or walk for prolonged periods
- move or handle objects up to 10 pounds without assistance
- perform other reasonable duties as assigned by supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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