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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.76
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
wellness programs
Job Description
The Ritz-Carlton Dallas Las Colinas is a premier luxury hotel located in Irving, Texas, known for its exceptional hospitality and commitment to providing guests with an unforgettable experience. As part of Marriott International's prestigious portfolio, The Ritz-Carlton brand sets the global standard for luxury hotel service through a dedication to quality, personalized service, and attention to detail. The hotel offers elegant accommodations, world-class amenities, and outstanding spa services, catering to discerning travelers seeking the highest level of comfort and care. The Ritz-Carlton Dallas Las Colinas embraces a culture of inclusivity, diversity, and empowerment, fostering a workplace where all team members... Show More
Job Requirements
- High school diploma or equivalent
- less than one year of related work experience
- no supervisory experience required
- ability to stand for long periods
- ability to move objects up to 10 pounds
- proficiency in English and Spanish is a plus
- excellent interpersonal skills
- ability to handle confidential information
- availability to work full-time
- willingness to follow company policies and standards
- ability to maintain professional appearance and conduct
Job Qualifications
- High school diploma or equivalent
- less than one year of related work experience
- no supervisory experience required
- proficiency in customer service
- effective communication skills
- ability to handle cash transactions accurately
- knowledge of spa or salon services preferred
- ability to work in a team environment
- professional and courteous demeanor
Job Duties
- Schedule services for individuals and large groups using the spa reservation software
- call guests to confirm scheduled services
- respond to questions about available services
- update the reservation and cancellation lists throughout the day
- inform providers of last-minute changes and resolve scheduling issues with supervisors or managers as needed
- register guests upon arrival, confirm their names, and provide general spa guidance
- promote and sell spa or salon services
- handle the assigned cash register and ensure money accuracy
- obtain necessary change for expected transaction levels
- keep the cash register secure at all times
- process guest payments for spa or salon services and obtain payment authorization as required
- accept and record cash tips for employees
- balance, scan, and deliver receipts to accounting
- notify engineering of maintenance and repair needs
- inform management of accidents, injuries, and unsafe working conditions
- comply with all company policies and procedures
- maintain a neat and professional appearance and uniform
- keep proprietary information confidential and protect company assets
- greet all guests according to company standards
- anticipate guests’ service needs and attend to them
- thank guests sincerely
- assist persons with disabilities
- communicate clearly and professionally
- handle phone calls according to protocol
- cultivate and maintain positive working relationships
- uphold quality assurance expectations and standards
- stand, sit or walk for prolonged periods
- move or handle objects up to 10 pounds without assistance
- perform other reasonable duties as assigned by supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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