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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
401(k) matching
competitive salary
Dental Insurance
Employee Discounts
free uniforms
Health Insurance
Opportunity for advancement
Paid Time Off
Vision Insurance
Wellness resources
Job Description
Woodhouse Spa is a premier spa franchise founded in 2001, renowned for its innovative approach to self-care and holistic wellness. With 86 locations nationwide, Woodhouse Spa has established itself as the gold standard of neighborhood spas by offering signature massages, facials, body treatments, and rituals that prioritize long-lasting well-being. The company is committed to creating an unparalleled spa experience, emphasizing total wellness in a serene and inviting environment. Woodhouse Spa combines expert therapists, luxurious treatments, and an emphasis on customer care to deliver an experience that rejuvenates body and mind alike. Each guest is treated with personalized attention and care,... Show More
Job Requirements
- High school diploma or equivalent
- ability to work weekends and some holidays
- excellent communication skills
- customer service experience
- basic accounting skills for daily closing
- ability to stand and bend over for extended periods
- ability to lift up to 45 lbs
- compliance with all company policies and procedures
- regular and consistent attendance
- flexibility to work Sundays
Job Qualifications
- High school diploma or equivalent required
- ability to work in a fast-paced environment and maintain professionalism
- ability to pivot and navigate through change management
- comfortable interacting with guests in a spa setting
- leadership experience in a similar role or front-office operations
- comfort level with driving company sales goals and initiatives
- proficiency in English language (reading, writing, and verbal)
- computer proficiency
- previous customer service and telephone reservations experience
- basic accounting skills (for daily closing procedures)
- familiarity with Book4Time software preferred
Job Duties
- Be a steward of the Woodhouse brand
- serve as primary support for the spa’s manager, therapists, and guests
- ensure every guest has a friendly, inviting, and memorable experience
- answer incoming calls, listen to guest needs to schedule appointments, provide service recommendations and collect payment
- partner with therapists to increase guest retention and retail sales by scheduling next appointments and promoting products
- educate guests on the Woodhouse experience including locker room and amenities introduction
- drive service and retail sales awareness by educating guests on products and services
- remember small details that make the Woodhouse Spa special such as guest's favorite drink or personal information like birthdays
- comply with all company policies and procedures
- work weekends and some holidays as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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