Job Overview

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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Equal employment opportunity

Job Description

Pacific Hospitality Group is a distinguished company in the hospitality industry that operates with a unique owner/operator approach. As a family-focused organization, it places a high value on long-term holds, fostering business growth alongside the development and enrichment of its team members. The company is committed to creating enriching and memorable experiences for its guests, ensuring that each interaction reflects its core values and vision. This is achieved by constantly giving back to the communities where they operate and honoring God in all aspects of their business. The vision of Pacific Hospitality Group revolves around sustainable growth and long-term value creation, emphasizing principled entrepreneurship and integrity at every level. They take pride in an operating philosophy that balances robust business management with a sincere commitment to their customers and employees. Their guiding principles include integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment, which collectively ensure high standards in their services and workplace culture.

The role of a Spa Attendant at Pacific Hospitality Group offers an exciting opportunity to be part of a dynamic and guest-focused team within their spa facilities. The Spa Attendant is crucial in providing guests with a welcoming atmosphere, maintaining the cleanliness and orderliness of all spa areas, and supporting the overall spa experience with excellent service and hospitality. Working in this role requires dedication to guest satisfaction, attention to detail, and the ability to manage various operational tasks such as restocking supplies, assisting guests, and ensuring the spa environment is safe and comfortable. The attendant is responsible for greeting guests, offering spa orientation, escorting guests to treatment rooms, and addressing any requests or concerns they may have during their visit. This position also involves logistical duties like managing linens, coordinating the upkeep of sauna, steam rooms, locker rooms, and other spa amenities. With a commitment to workplace safety and compliance, the Spa Attendant must also adhere to safety policies and proper handling of equipment and materials. This role is vital to the overall operation of the spa and requires professionalism, excellent communication skills, and a high degree of courtesy and discretion. It is an excellent fit for individuals who thrive in fast-paced environments, enjoy working collaboratively, and take pride in enhancing guest experiences. The Spa Attendant position is typically a part of a resort setting, with a varied schedule that may include weekends, holidays, and alternate shifts, according to business needs. This role not only offers a chance to grow within a reputable hospitality company but also to work in a supportive and rewarding environment committed to diversity, equity, and inclusion.

Job Requirements

  • Ability to stand and walk for sustained periods
  • Ability to reach, stoop, crouch, push and pull carts or equipment
  • Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly
  • Willingness to work in heat and humidity typical of a spa setting
  • Capability to handle exposure to cleaning chemicals and laundry equipment noise
  • Requirement to wear non-slip, oil-resistant footwear
  • Availability to work varying schedules including weekends and holidays
  • Must complete all required training including safety and hazardous material handling
  • Ability to respond quickly to maintenance and safety concerns
  • Physical capability for manual tasks related to spa upkeep
  • Ability to maintain professionalism and respect confidentiality at all times

Job Qualifications

  • Prior housekeeping or attendant experience in a hotel or spa environment preferred
  • Strong communication and interpersonal skills with a commitment to a high level of guest satisfaction
  • Professional demeanor and the ability to exercise discretion when handling confidential or sensitive information
  • Ability to perform basic math and to read and comprehend simple instructions, correspondence, and memos
  • Regular, punctual attendance is an essential function of the position
  • Availability to work varying schedules, including weekends, holidays, and alternate shifts, consistent with the business needs of the resort
  • Completion of all required training, including proper handling and disposal of sharps

Job Duties

  • Greet and welcome guests upon arrival
  • provide spa orientation and offer amenities such as water, robes, towels, slippers, and refreshments
  • Escort guests to and from treatment rooms and answer general questions regarding the spa and property
  • Maintain cleanliness of reception areas, treatment rooms, sauna and steam rooms, restrooms, locker rooms, fitness center, and lounge areas
  • Stock and replenish towels, linens, supplies, and amenities throughout the spa
  • maintain the linen closet in a clean and orderly manner
  • Respond to guest requests pertaining to spa cleanliness, amenities, and linens
  • resolve guest concerns within scope of authority and refer matters to management as appropriate
  • Report needed repairs, maintenance issues, safety concerns, and unusual circumstances to management immediately
  • Assist with beverage preparation and service, restocking of hospitality stations, and upkeep of lounge areas
  • Log and return lost-and-found items in accordance with spa procedures
  • Comply with all safety policies, Personal Protective Equipment (PPE) requirements, and hazardous material (HAZMAT) handling procedures

Job Criteria

Experience

No experience required


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