Spa Assistant Manager

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $18.00

Benefits

Discounted stays

Free Employee Meals

Excellent training and development

competitive salary

Complimentary employee parking

Food and beverage discounts

Spa Discounts

Medical benefit plan

401(k) retirement plan

Paid Time Off

Parental leave

Job Description

Four Seasons Hotels and Resorts is a globally recognized leader in luxury hospitality, renowned for delivering exceptional guest experiences through a dedicated team of professionals. With a commitment to excellence and a culture that values respect, integrity, and kindness, Four Seasons has set the benchmark for luxury travel and accommodations worldwide. The company prides itself on a world-class employee experience that empowers its people to create memorable stays for guests, fostering a welcoming atmosphere whether guests, residents, or partners. Recognized by Fortune Magazine as a "Great Place to Work - For ALL" for 23 consecutive years, Four Seasons embodies a rich tradition of innovation, customer service, and high standards that attracts top talent aspiring to build a meaningful career in hospitality.

Four Seasons Resort Rancho Encantado Santa Fe, located in the enchanting high-desert landscape of New Mexico, offers an intimate 65-room retreat set on 57 rolling acres in the Sangre de Cristo foothills, just minutes from downtown Santa Fe. Known for its romantic ambiance, stunning natural beauty, and cultural richness, the resort invites guests to enjoy a variety of outdoor activities, indulge in healing spa treatments, and savor elevated regional cuisine. The resort is a haven for those seeking luxury, wellness, and an authentic connection to the surrounding environment.

The Assistant Spa Manager role at Four Seasons Resort Rancho Encantado Santa Fe is a pivotal position responsible for supporting the Director in managing all aspects of spa operations. This full-time role calls for a leader with at least two years of spa management experience, preferably within the luxury hospitality sector, who is passionate about health, wellness, and delivering unparalleled guest service. The ideal candidate will possess superior knowledge of spa and holistic wellness modalities and be adept in operational oversight, team leadership, guest experience enhancement, financial management, and marketing collaboration.

This position demands a hands-on leader who values integrity, accountability, and genuine hospitality. The Assistant Spa Manager will be instrumental in maintaining the spa's standards for cleanliness, safety, and service quality while fostering a motivated, knowledgeable team. They will champion guest satisfaction by creating exceptional and personalized experiences, managing budgets, driving revenue through innovative marketing and retail strategies, and serving as an ambassador for the spa's vision and services.

Working at Four Seasons means joining an organization that invests heavily in employee development, champions diversity and inclusion, and offers a vibrant workplace culture. The company supports flexible scheduling with expectations to work evenings, weekends, and holidays to meet business needs. The role presents a unique opportunity for hospitality professionals eager to build a lasting career in a supportive, prestigious environment with global reach and recognition.

Job Requirements

Two plus years of service industry experience in spa management preferably in a luxury hospitality environment
Previous experience as a hands-on therapist such as a massage therapist aesthetician or acupuncturist preferred
Ability to work flexible schedules including evenings weekends and holidays
Genuine caring and compassionate with a passion for hospitality
Must possess integrity and accountability
US work authorization required unless currently in a managerial position at a Four Seasons location

Job Qualifications

Two plus years of service industry experience in spa management preferably in a luxury hospitality environment
Demonstrated superior knowledge of spa wellness and holistic modalities
Thorough understanding of 5-star service standards effective application of spa staffing models and proven ability to create and implement spa service menus
Effective retail management and successful marketing strategies
Demonstrated ability to project costs revenue and adhere to budgets
Previous experience as a hands-on therapist such as a massage therapist aesthetician or acupuncturist preferred
Genuine caring and compassionate with a passion for hospitality integrity and accountability
Ability to maintain a strong presence while letting personality shine through and being authentic
Empowered decision maker focused on ethical and policy-compliant guest service
Inspirational leadership supporting team success
Passion for the health and wellness industry

Job Duties

Assist the Director in overseeing all aspects of spa operations including guest services treatment rooms facilities and amenities ensuring smooth and efficient day-to-day operations
Maintain the cleanliness and functionality of the spa coordinating with housekeeping and engineering departments as needed
Implement and monitor compliance with health and safety regulations including emergency response procedures
Lead and manage the spa team including therapists aestheticians receptionists and support staff providing guidance training and support to foster a high-performing and motivated workforce
Conduct regular staff meetings to keep employees informed of hotel policies changes and ways to enhance service and sales
Recruit interview and select job applicants effectively supervise mentor and conduct performance evaluations for spa employees
Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations including spa treatments wellness programs and amenities
Interact with guests providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner
Develop and implement strategies to drive spa revenue and profitability including pricing strategies package promotions retail sales and membership programs
Prepare and manage the annual operating budget capital investment budget and financial performance evaluations including reports on sales and operations with supporting statistical data
Oversee the administration of goods requisitions inventories storage and cost-effective usage of all department-related materials and assets
Collaborate with the marketing and public relations departments to promote the spa and all relevant treatments and philosophies
Predict trends and implement strategies for the benefit of the business ensuring the spa remains at the forefront of the industry