Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Discounted stays
Free Employee Meals
Training and Development
competitive salary
Employee parking
Food and beverage discounts
Spa Discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401(k) retirement plan
Paid Time Off
Parental leave
Job Description
Four Seasons is a globally recognized leader in the luxury hospitality industry, renowned for delivering exceptional guest experiences through a genuine commitment to service excellence and a world-class employee experience. Powered by a diverse and passionate team, Four Seasons fosters a culture that values integrity, respect, trust, and kindness. For over two decades, Four Seasons has been celebrated as a "Great Place to Work - For ALL" by Fortune Magazine, a testament to their dedication to creating an inclusive, supportive, and rewarding workplace for their employees around the world.
Four Seasons Resort Rancho Encantado Santa Fe offers a unique high-desert retreat in New Mexico, surrounded by the stunning Sangre de Cristo foothills with breathtaking views and a serene atmosphere. This intimate 65-room resort invites guests to indulge in luxury while connecting deeply with the natural beauty and culture of the region. Guests can enjoy hiking, spa treatments, exceptional regional cuisine, and peaceful accommodations that combine sophistication with rustic charm.
The Assistant Spa Manager role at Four Seasons Resort Rancho Encantado Santa Fe is a pivotal position within the resort’s world-class spa. This full-time role requires a driven and experienced individual who shares the passion for service excellence and a genuine enthusiasm for hospitality. The Assistant Spa Manager supports the Spa Director in overseeing all day-to-day operations, ensuring the highest standards of guest service, spa treatment delivery, and facility management are consistently achieved. They play a significant leadership role, managing a team of spa professionals including therapists, aestheticians, and support staff, fostering a motivated and high-performing workforce.
This position also demands strong operational and financial management skills, including budgeting, inventory control, and driving revenue through marketing initiatives, retail management, and loyalty programs. A comprehensive understanding of spa and wellness modalities, familiarity with 5-star service standards, and hands-on experience as a therapist in related areas such as massage, aesthetics, or acupuncture is highly preferred. The ideal candidate is an empathetic leader who inspires their team, makes ethical decisions aligned with company policies, and creates memorable, personalized experiences that delight guests.
Working for Four Seasons means joining an internationally acclaimed luxury brand committed to diversity, equality, inclusiveness, and continuous innovation in hospitality. Employees benefit from a competitive salary, excellent training and development opportunities, comprehensive benefits including health insurance, retirement plans, paid time off, and unique employee discounts across many Four Seasons locations worldwide. This role offers a rare chance to advance a career in a company that values long-term employee growth, global mobility, and a vibrant workplace culture that recognizes and rewards excellence. If you are passionate about health, wellness, and luxury hospitality and ready to take the next big step, this Assistant Spa Manager position presents an exciting opportunity to thrive both professionally and personally in the beautiful Land of Enchantment.
Four Seasons Resort Rancho Encantado Santa Fe offers a unique high-desert retreat in New Mexico, surrounded by the stunning Sangre de Cristo foothills with breathtaking views and a serene atmosphere. This intimate 65-room resort invites guests to indulge in luxury while connecting deeply with the natural beauty and culture of the region. Guests can enjoy hiking, spa treatments, exceptional regional cuisine, and peaceful accommodations that combine sophistication with rustic charm.
The Assistant Spa Manager role at Four Seasons Resort Rancho Encantado Santa Fe is a pivotal position within the resort’s world-class spa. This full-time role requires a driven and experienced individual who shares the passion for service excellence and a genuine enthusiasm for hospitality. The Assistant Spa Manager supports the Spa Director in overseeing all day-to-day operations, ensuring the highest standards of guest service, spa treatment delivery, and facility management are consistently achieved. They play a significant leadership role, managing a team of spa professionals including therapists, aestheticians, and support staff, fostering a motivated and high-performing workforce.
This position also demands strong operational and financial management skills, including budgeting, inventory control, and driving revenue through marketing initiatives, retail management, and loyalty programs. A comprehensive understanding of spa and wellness modalities, familiarity with 5-star service standards, and hands-on experience as a therapist in related areas such as massage, aesthetics, or acupuncture is highly preferred. The ideal candidate is an empathetic leader who inspires their team, makes ethical decisions aligned with company policies, and creates memorable, personalized experiences that delight guests.
Working for Four Seasons means joining an internationally acclaimed luxury brand committed to diversity, equality, inclusiveness, and continuous innovation in hospitality. Employees benefit from a competitive salary, excellent training and development opportunities, comprehensive benefits including health insurance, retirement plans, paid time off, and unique employee discounts across many Four Seasons locations worldwide. This role offers a rare chance to advance a career in a company that values long-term employee growth, global mobility, and a vibrant workplace culture that recognizes and rewards excellence. If you are passionate about health, wellness, and luxury hospitality and ready to take the next big step, this Assistant Spa Manager position presents an exciting opportunity to thrive both professionally and personally in the beautiful Land of Enchantment.
Job Requirements
- Two or more years of experience in spa management preferably in luxury hospitality
- Proven knowledge of spa, wellness, and holistic health practices
- Strong leadership and team management skills
- Ability to work flexible schedules including evenings, weekends, and holidays
- US work authorization or current managerial position at a Four Seasons location
- Genuine, caring, and compassionate personality
- Integrity and accountability
- Effective interpersonal and communication skills
Job Qualifications
- Experience in spa management with at least 2 years of service industry experience preferably in luxury hospitality
- Demonstrated superior knowledge of spa, wellness, and holistic modalities
- Proven ability to apply 5-star service standards effectively
- Experience creating and implementing spa service menus
- Skilled in retail management and marketing strategies
- Ability to project costs, revenue, and adhere to budgets
- Previous hands-on therapist experience such as massage therapist, aesthetician, or acupuncturist preferred
- Strong leadership skills with the ability to inspire, support, and encourage teams
- Passionate about health and wellness industry
- Excellent communication skills
- Ability to make ethical decisions within policy to deliver guest satisfaction
Job Duties
- Assist the Director in overseeing all aspects of spa operations including guest services, treatment rooms, facilities, and amenities ensuring smooth and efficient day-to-day operations
- Maintain the cleanliness and functionality of the spa, coordinating with housekeeping and engineering departments as needed
- Implement and monitor compliance with health and safety regulations including emergency response procedures
- Lead and manage the spa team including therapists, aestheticians, receptionists, and support staff providing guidance, training, and support to foster a high-performing and motivated workforce
- Conduct regular staff meetings to keep employees informed of hotel policies, changes, and ways to enhance service and sales
- Recruit, interview, and select job applicants
- effectively supervise, mentor, and conduct performance evaluations for spa employees
- Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations including spa treatments, wellness programs, and amenities
- Interact with guests, providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner
- Develop and implement strategies to drive spa revenue and profitability including pricing strategies, package promotions, retail sales, and membership programs
- Prepare and manage the annual operating budget, capital investment budget, and financial performance evaluations including reports on sales and operations with supporting statistical data
- Oversee the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department-related materials and assets
- Collaborate with the marketing and public relations departments to promote the spa and all relevant treatments and philosophies
- Predict trends and implement strategies for the benefit of the business, ensuring the spa remains at the forefront of the industry
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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