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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $26.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Employee housing discount
Life insurance
short-term disability
long-term disability
Retail Discounts
Free transportation
Job Description
Spanish Peaks Mountain Club is a prestigious private community situated on an expansive 3,500 acres at 7,700 feet elevation in the breathtaking landscape of Big Sky, Montana. Located approximately 50 miles from Bozeman, Belgrade, and West Yellowstone, the club offers its members an exquisite blend of luxury residential living and unparalleled hospitality services. Spanish Peaks Mountain Club prides itself on fostering a culture where associates are valued as the most vital asset, embodying principles of kindness, humility, and respect similar to those extended to members. The community is dedicated to delivering outstanding service experiences through a well-established team that thrives... Show More
Job Requirements
- Bachelor’s degree in hospitality management, hotel administration, business administration, or a closely related field
- Minimum of 3 years of progressive leadership experience in hotel, resort, private club, or luxury residential housekeeping operations
- Demonstrated experience in departmental budgeting, labor planning, service standards development, and operational performance management
- Strong written and verbal communication skills in English
- Proficiency in Microsoft Office and property management or housekeeping systems
- Valid driver’s license and ability to pass a MVR background check
Job Qualifications
- Bachelor’s degree in hospitality management, hotel administration, business administration, or a closely related field
- Minimum of 3-5 years of progressive leadership experience in hotel, resort, private club, or luxury residential housekeeping operations, including management of teams and departmental functions
- Demonstrated experience with departmental budgeting, labor planning, service standards development, and operational performance management
- Strong written and verbal communication skills in English
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and property management or housekeeping systems
- Valid driver’s license and ability to pass a MVR background check
- Experience in luxury hospitality or private club environments
- Bilingual in Spanish and English
- Prior experience leading multi-property or large-scale housekeeping operations
Job Duties
- Lead and manage the Residential Housekeeping department, lodge keeping department, workforce planning, scheduling strategy, and performance management of supervisory and line-level associates
- Establish, implement, and continuously improve housekeeping service standards, quality assurance protocols, and inspection programs to ensure consistent luxury-level service delivery
- Develop and manage departmental operating procedures, training programs, and service guidelines aligned with Spanish Peaks standards and hospitality best practices
- Oversee departmental budgeting, labor forecasting, inventory management, and cost control strategies to meet operational and financial objectives
- Analyze operational metrics (productivity, quality scores, service response times, labor utilization) and implement process improvements to drive efficiency and service excellence
- Partner cross-functionally with Clubhouse Operations, Facilities, Residential Services, and Membership teams to ensure seamless service delivery and proactive issue resolution
- Lead recruitment, onboarding, training, coaching, and professional development initiatives for the housekeeping team
- Ensure compliance with safety, sanitation, regulatory, and risk management standards applicable to hospitality and residential environments
- Serve as a departmental leader within the overall Club Operations leadership team, contributing to service planning, guest experience initiatives, and continuous improvement projects
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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