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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.50 - $20.50
Work Schedule
Flexible
Weekend Shifts
Benefits
generous time off policy
health benefits
Wellness resources
financial resources
Parental leaves
company sponsored life insurance
Retirement matching programs
Transit and commuter benefits
Job Description
Goodwill Greater New York and Northern New Jersey (GWNYNJ) is a well-established nonprofit organization with a century-long history of empowering individuals and strengthening communities through the power of work and sustainable fashion. Operating extensively across New York and Northern New Jersey, GWNYNJ is dedicated to helping people obtain jobs, sustain employment, and advance their careers. The organization is renowned for fostering an inclusive and diverse environment where all employees feel valued, respected, and empowered to make meaningful contributions. They strongly believe that diversity drives innovation and enhances the workplace culture, which ties into their active commitment to embracing applicants from... Show More
Job Requirements
- Minimum 1+ year experience in retail store supervisory required
- High School Diploma, equivalent or combination of education and relevant experience required
- Proven ability to drive and exceed individual and store results
- Proven ability to build lasting relationships with customers and colleagues
- Ability to adapt to and engage with different customers
- Strong interpersonal and communication skills verbal and written with customers sales leadership team and colleagues
- Demonstrated collaborative skills and ability to work well within a team
- Ability to receive feedback and take action when appropriate
- Accuracy and attention to detail required
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays
- Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment
- See Attached Physical Demand Analysis
Job Qualifications
- Minimum of one year retail supervisory experience
- High School Diploma or equivalent
- Proven ability to drive and exceed store sales results
- Strong customer relationship building skills
- Ability to adapt to diverse customer needs
- Excellent verbal and written communication skills
- Ability to work collaboratively within a team
- Ability to receive and act upon feedback
- Strong accuracy and attention to detail
- Flexibility to work evenings, weekends and holidays
- Ability to handle multiple tasks in a fast-paced environment
Job Duties
- Lead a high performing customer first orientated team
- Coach and provide feedback to the team to ensure all customers and donors receive the full CARE experience
- Manage customer flow to ensure best possible experience and engagement
- Lead by example to deliver excellent customer service
- Drive partnership between sales specialists and store associates on the selling floor
- Develop and retain employees by coaching and providing feedback
- Resolve customer complaints efficiently and respectfully
- Execute all store operations in the absence of the Store Manager
- Communicate product needs to stock team ensuring efficient flow
- Ensure selling floor is neat, clean, organized and visually appealing
- Enforce company policies, procedures, and standards consistently
- Assist in driving Goodwill brand loyalty through education of Rewards program
- Support Store Manager in recruitment, training, and development of staff
- Monitor and ensure compliance with dress codes and uniforms
- Report employee relations issues timely partnering with Store Manager and HR
- Additional duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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