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Sous Chef - Loews Hotels Universal Orlando

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Free Meals
Free theme park access
Training and development opportunities
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan

Job Description

Loews Hotels at Universal Orlando is a prestigious hospitality establishment located within the renowned Universal Orlando Resort. Known for delivering exceptional guest experiences, Loews Hotels combines luxury, comfort, and impeccable service in a vibrant and dynamic setting. As one of Central Florida's Top Workplaces and recognized by Forbes as one of America's Best-in-State Employers, Loews Hotels at Universal Orlando prides itself on its inclusive and supportive 'power of we' culture. This culture empowers team members to bring their authentic selves to work, fostering an environment where everyone can connect, engage, and delight guests through their dedicated service.

At Loews Hotels, team members benefit from excellent perks, including a free meal per shift and complimentary access to the theme park, contributing to a positive and enjoyable work atmosphere. The company emphasizes continuous training and development, ensuring team members have opportunities to grow professionally while contributing to the community as responsible corporate citizens. This commitment to social responsibility and community engagement further enhances the workplace culture, promoting a sense of purpose and belonging among all employees.

The Kitchen Manager role at Loews Hotels at Universal Orlando is a key leadership position focused on overseeing the daily operations of the kitchen. This role is essential in maintaining efficient and high-quality food production, ensuring guests receive exceptional dining experiences each time. The Kitchen Manager is tasked with supervising kitchen staff, adhering to policies and procedures, managing inventory, and upholding strict sanitation standards. This position demands a strong blend of culinary expertise, organizational skills, and leadership capabilities to coordinate kitchen activities effectively.

Responsibilities include managing labor costs by adjusting staffing to align with business activity, monitoring kitchen opening and closing procedures, and ensuring adherence to standardized recipes and presentation guidelines. The Kitchen Manager also plays a vital role in recruiting, training, and evaluating kitchen staff, fostering teamwork, and promoting a positive working environment. Effective communication with other hotel departments and participation in meetings ensures seamless operations and continuous improvement in service delivery.

Candidates applying for this position should have 5 to 7 years of progressive culinary leadership experience in high-volume food production settings such as upscale hotels or standalone restaurants. A thorough understanding of food service sanitation standards and excellent culinary skills are essential. Familiarity with operating a variety of kitchen equipment including combination ovens, fryers, grills, and sous vide machines is highly valued. A culinary degree or formal training is preferred, along with strong organizational abilities and excellent guest service skills. Physical stamina to regularly push, pull, and lift up to 50 pounds and effective communication skills in English are required. Flexibility to work nights, weekends, and holidays is also necessary for this role.

Ultimately, the Kitchen Manager at Loews Hotels at Universal Orlando plays a pivotal role in enhancing the guest dining experience by ensuring operational excellence, maintaining consistent quality, and fostering a motivated, well-trained kitchen team. This position offers a unique opportunity to be part of a world-class hospitality operation where dedication, creativity, and professionalism are recognized and rewarded.

Job Requirements

  • Ability to regularly push, pull, lift up to 50 lbs
  • Must be able to work a flexible schedule, nights, weekends and holidays as required

Job Qualifications

  • 5 to 7 years of progressive culinary leadership experience in quantity food production in an upscale hotel or freestanding restaurant
  • Thorough knowledge and understanding of food service sanitation standards
  • Excellent culinary skills and knowledge of food production techniques
  • Experienced in ingredients, techniques, and operating combination ovens, fryers, grills, griddles, food processors, mixers, slicers, steamers, sous vide machines, and walk-in coolers
  • Culinary degree or equivalent formal training preferred
  • Strong organizational skills
  • Excellent guest service skills
  • Ability to communicate effectively in English verbally and written with team members, leaders and guests

Job Duties

  • Enforce departmental guidelines, policies, and procedures
  • Manage kitchen operations for smooth, cost-effective food production, including labor management, inventory control, and sanitation compliance
  • Monitor kitchen opening and closing procedures
  • Manage and assist in food preparation and production, ensuring adherence to standardized recipes, portion control, presentation guidelines, and storage to meet sanitation standards
  • Order ingredients and ensure proper storage and handling
  • Recruit, train, evaluate, and manage kitchen staff according to company standards
  • Monitor and control labor costs by adjusting staffing based on business activity
  • Attend meetings and maintain communication with other hotel departments
  • Evaluate team performance, establish goals, and provide training as needed
  • Promote teamwork and maintain positive relationships with guests and colleagues
  • Address and report issues promptly to ensure smooth operations
  • Execute emergency procedures and comply with safety regulations
  • Attend hotel meetings and training sessions as required
  • Maintain cleanliness and condition of equipment and work area
  • Adhere to hotel standards, policies, and uniform guidelines
  • Stay updated on hotel information and changes

Job Criteria

Experience

Expert Level (7+ years)


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