Job Overview
Employment Type
Full-time
Compensation
Salary
Range $81,000.00 - $102,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee Discounts
Professional development opportunities
Job Description
The Ritz-Carlton, a prestigious global brand within Marriott International, is synonymous with luxury hospitality and exceptional service. With more than 100 award-winning properties worldwide, The Ritz-Carlton has set the standard for rare and special luxury experiences, delivering excellence in care and comfort to guests. This renowned hotel brand is dedicated to fostering a culture that values the unique backgrounds, talents, and experiences of its associates, ensuring an inclusive and supportive work environment. Committed to non-discrimination and equal opportunity, The Ritz-Carlton encourages creativity, thoughtfulness, and compassion among its team members, which in turn drives the continued success of the brand. The Ritz-Carlton's "Gold Standards" — including the Employee Promise, Credo, and Service Values — form the foundation of their service philosophy, guiding employees to consistently improve and provide gracious, thoughtful hospitality.
The role of Kitchen Manager at The Ritz-Carlton located at 50 Central Park South in New York, New York, offers a unique opportunity to lead one of the most critical operational departments within the luxury hotel. This full-time management position comes with an annual salary range of $81,000 to $102,000 and includes eligibility for bonuses. The Kitchen Manager is responsible for the overall success of daily kitchen operations, ensuring that the culinary standards expected by the brand are consistently met while driving guest and employee satisfaction. This role requires strong leadership abilities, as the Kitchen Manager leads a talented team, supervises multiple kitchen areas, and helps develop staff through coaching and performance management.
The Kitchen Manager’s duties are comprehensive and vital for maintaining the high quality and consistency of food products served within the hotel. This includes managing kitchen shift operations, collaborating with the Executive Chef, preparing and cooking a variety of food items, creating new culinary concepts, and ensuring that all food handling and sanitation standards are strictly observed. The position also requires the Manager to oversee purchasing, receiving, and food storage, maintain equipment functionality, and enforce compliance with all applicable laws and regulations.
Exceptional customer service is a key aspect of this role. The Kitchen Manager is expected to lead by example, fostering a positive guest relations environment, empowering employees to meet and exceed customer expectations, and handling guest feedback and complaints in a professional manner. Furthermore, the Manager must set and achieve culinary goals, manage labor effectively using scheduling systems, and conduct human resource activities such as employee coaching, mentoring, and performance appraisals.
Joining The Ritz-Carlton means becoming part of a global team that values and recognizes your contributions. The Kitchen Manager position offers the chance to work within an institution that not only sets the standard for luxury hospitality but also supports professional development, encouraging employees to become the best versions of themselves while contributing to a culture of excellence.
The role of Kitchen Manager at The Ritz-Carlton located at 50 Central Park South in New York, New York, offers a unique opportunity to lead one of the most critical operational departments within the luxury hotel. This full-time management position comes with an annual salary range of $81,000 to $102,000 and includes eligibility for bonuses. The Kitchen Manager is responsible for the overall success of daily kitchen operations, ensuring that the culinary standards expected by the brand are consistently met while driving guest and employee satisfaction. This role requires strong leadership abilities, as the Kitchen Manager leads a talented team, supervises multiple kitchen areas, and helps develop staff through coaching and performance management.
The Kitchen Manager’s duties are comprehensive and vital for maintaining the high quality and consistency of food products served within the hotel. This includes managing kitchen shift operations, collaborating with the Executive Chef, preparing and cooking a variety of food items, creating new culinary concepts, and ensuring that all food handling and sanitation standards are strictly observed. The position also requires the Manager to oversee purchasing, receiving, and food storage, maintain equipment functionality, and enforce compliance with all applicable laws and regulations.
Exceptional customer service is a key aspect of this role. The Kitchen Manager is expected to lead by example, fostering a positive guest relations environment, empowering employees to meet and exceed customer expectations, and handling guest feedback and complaints in a professional manner. Furthermore, the Manager must set and achieve culinary goals, manage labor effectively using scheduling systems, and conduct human resource activities such as employee coaching, mentoring, and performance appraisals.
Joining The Ritz-Carlton means becoming part of a global team that values and recognizes your contributions. The Kitchen Manager position offers the chance to work within an institution that not only sets the standard for luxury hospitality but also supports professional development, encouraging employees to become the best versions of themselves while contributing to a culture of excellence.
Job Requirements
- High school diploma or GED
- Four years experience in culinary food and beverage or related professional area
- OR Two-year degree from accredited university in Culinary Arts Hotel and Restaurant Management or related major
- Two years experience in culinary food and beverage or related professional area
- Strong leadership skills
- Excellent communication skills
- Knowledge of food safety standards
- Ability to manage kitchen operations effectively
- Experience with employee training and mentoring
- Ability to handle guest feedback and complaints
- Proficient with scheduling software
- Commitment to exceptional customer service
Job Qualifications
- High school diploma or GED with 4 years experience in culinary food and beverage or related professional area
- OR 2-year degree in Culinary Arts Hotel and Restaurant Management or related major with 2 years experience in culinary food and beverage or related professional area
- Proven leadership and team management skills
- Strong interpersonal and communication skills
- Knowledge of food safety and sanitation regulations
- Ability to develop new culinary ideas and presentations
- Experience in food preparation and kitchen operations
- Familiarity with labor management and scheduling systems
- Customer service orientation
- Problem-solving and decision-making abilities
- Experience in coaching and employee development
Job Duties
- Manages kitchen shift operations and ensures compliance with all food and beverage policies standards and procedures
- Estimates daily production needs and communicates with kitchen personnel
- Assists Executive Chef with kitchen operations and preparation
- Prepares and cooks food items regularly and for special functions
- Creates new culinary applications ideas or products including artistic contributions
- Maintains purchasing receiving and food storage standards
- Ensures compliance with food handling and sanitation standards
- Supervises cooks and kitchen staff activities
- Leads shifts while personally preparing food and executing specifications
- Utilizes interpersonal and communication skills to lead and influence team
- Encourages teamwork mutual trust and cooperation
- Maintains employee productivity levels
- Ensures employees understand expectations
- Establishes open collaborative relationships among team
- Communicates performance expectations and provides feedback
- Recognizes successful performance
- Provides exceptional customer service and retention
- Manages day-to-day kitchen quality and standards
- Sets positive examples for guest relations
- Empowers employees for excellent service
- Interacts with guests for feedback
- Handles guest complaints professionally
- Achieves culinary and budgetary goals
- Uses Labor Management System for scheduling and attendance tracking
- Trains employees in safety procedures
- Coaches and mentors staff to improve skills
- Participates in performance appraisals
- Communicates with supervisors coworkers and subordinates
- Analyzes information and solves problems
- Attends relevant meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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