Sous Chef- Fish and Chicken

Hard Rock Casino Northern Indiana is a well-established entertainment and gaming destination known for its vibrant atmosphere, exceptional guest service, and a memorable experience. The casino combines the love of music, gaming, food, and hospitality to create a premier destination for guests seeking both excitement and relaxation. The company values its team members as essential contributors to its success and places a strong emphasis on their health, well-being, and work-life balance by offering a comprehensive benefits package. This includes health insurance, retirement plans, and various other supportive resources to ensure that employees and their families are cared for. Employment benefits may vary depending on the employment status, and prospective team members are encouraged to review the full list on the official career site.

The position available is that of a Food Outlet Manager, a key role responsible for overseeing food preparation across all shifts within an assigned food outlet at Hard Rock Casino Northern Indiana. This role ensures the delivery of high-quality food and exceptional guest satisfaction aligned with the casino’s renowned hospitality standards. The Food Outlet Manager works in close coordination with front-of-house staff to synchronize service delivery, thus enhancing the overall dining experience and contributing to the attainment of the casino’s service goals.

This position requires the incumbent to create an inviting and motivating atmosphere for guests while actively building and retaining guest loyalty. The Food Outlet Manager acts as a mentor and leader for team members, facilitating superior guest service through effective coaching and team development. Responsibilities include hiring, training, supervising, and evaluating kitchen staff to maintain excellent food preparation standards and operational efficiency. The role also involves developing and implementing training programs, managing department objectives and budgets, and monitoring critical aspects such as food purchasing, labor costs, inventory control, and waste reduction.

Operational diligence is key, with the Food Outlet Manager ensuring consistency in food quality through observation and taste testing, overseeing menu changes to enhance variety and appeal, and enforcing strict compliance with health and safety regulations. Mastery of kitchen equipment operation and maintenance, including slicers, grinders, and patty machines, is expected. This position demands regular attendance at meetings and the successful execution of follow-up tasks. The role embodies a commitment to cleanliness and sanitation in both work and public areas.

Ideal candidates will have a minimum of eight years of progressive food preparation experience or a combination of an accredited culinary arts degree or apprenticeship and four years of experience, including at least one year in a supervisory capacity. Strong knowledge of federal, state, and local food laws, safety standards, and kitchen operations is essential. The manager must exhibit exemplary organizational, budgeting, and leadership skills, aligning team efforts with financial and operational targets.

Additional requirements include the ability to pass background checks and drug screenings, meet licensing standards regulated by federal and state bodies, and be at least 21 years old. Flexibility to work varied shifts, including holidays and weekends, is necessary to meet operational demands. This leadership role requires excellent communication skills, professional demeanor, adaptability to a dynamic environment, and the ability to effectively manage resources, scheduling, and team performance to guarantee an outstanding guest experience and the casino’s operational success.