Sous Chef

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $73,000.00 - $93,000.00

Work Schedule

Standard Hours

Benefits

bonus eligible

Health Insurance

Paid Time Off

Employee Discounts

Training and Development

Retirement Plan

flexible schedule

Job Description

JW Marriott, part of Marriott International’s luxury portfolio, is a renowned hotel brand with over 100 prestigious properties located in gateway cities and distinctive resort destinations worldwide. Known for its unwavering commitment to excellence and luxury hospitality, JW Marriott emphasizes a guest-first approach that fosters an exceptional experience for visitors and a supportive, inclusive workplace for its associates. At the heart of JW Marriott’s philosophy is the belief that happy, well-cared-for employees lead to satisfied and delighted guests. The company nurtures a work environment that values diversity, innovation, and personal growth, offering opportunities for training, development, and recognition. This luxury hotel brand promotes holistic well-being and encourages associates to pursue their passions within a community that values mutual respect and camaraderie.

The available position at JW Marriott Los Angeles, located at 900 W Olympic Blvd, is a full-time Management role within the Food and Beverage and Culinary category. This role offers an annual salary range of $73,000 to $93,000 and is bonus eligible. The position is integral to the day-to-day success and overall culinary excellence of the property. As the Kitchen Manager, you will be accountable for the daily operation of the kitchen, ensuring culinary standards are not only met but exceeded to delight guests and uphold the brand’s luxury standards. You will exhibit your culinary talents by actively participating in food preparation and guiding kitchen staff through leadership and mentorship.

Your responsibilities will include managing all food-related functions such as planning daily production needs, supervising kitchen operations including purchasing, receiving, and food storage, maintaining sanitation and food safety standards, and ensuring consistent high-quality food product delivery. You will assist the Executive Chef and collaborate with kitchen personnel to support smooth and efficient operations. Beyond operational duties, you will focus on developing and coaching your team to achieve their potential, fostering an environment of mutual trust, respect, and productivity.

The role emphasizes leadership qualities such as excellent communication, integrity, and business acumen, with a focus on delivering exceptional customer service that goes beyond expectations. You will handle guest interactions, resolve complaints, and work to enhance guest satisfaction and retention. You will also be responsible for meeting performance and budget goals while using labor management systems to schedule staff appropriately. Additionally, you will participate in human resource activities including employee performance appraisals, coaching, and working closely with management and HR to address departmental needs.

Joining JW Marriott means becoming part of a global team dedicated to delivering the signature “Wonderful Hospitality. Always.” experience. This position is ideal for a passionate culinary professional with prior management experience seeking to advance their career in a prestigious luxury hotel environment that values diversity, personal growth, and employee well-being.

Job Requirements

High school diploma or GED
4 years experience in culinary, food and beverage, or related professional area
OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
2 years experience in culinary, food and beverage, or related professional area

Job Qualifications

High school diploma or GED
4 years experience in culinary, food and beverage, or related professional area
OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
2 years experience in culinary, food and beverage, or related professional area

Job Duties

Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures
estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily
assists Executive Chef with all kitchen operations and preparation
prepares and cooks foods of all types, either on a regular basis or for special guests or functions
develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions
assists in determining how food should be presented and creates decorative food displays
maintains purchasing, receiving and food storage standards
ensures compliance with food handling and sanitation standards
performs all duties of kitchen managers and employees as necessary
recognizes superior quality products, presentations and flavor
ensures compliance with all applicable laws and regulations
follows proper handling and right temperature of all food products
operates and maintains all department equipment and reports malfunctions
checks the quality of raw and cooked food products to ensure that standards are met
supervises and coordinates activities of cooks and workers engaged in food preparation
leads shifts while personally preparing food items and executing requests based on required specifications
utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
encourages and builds mutual trust, respect, and cooperation among team members
serves as a role model to demonstrate appropriate behaviors
maintains the productivity level of employees
ensures employees understand expectations and parameters
establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
ensures property policies are administered fairly and consistently
communicates performance expectations in accordance with job descriptions for each position
recognizes success performance and produces desired results
provides services that are above and beyond for customer satisfaction and retention
manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
sets a positive example for guest relations
empowers employees to provide excellent customer service
interacts with guests to obtain feedback on product quality and service levels
handles guest problems and complaints
achieves and exceeds goals including performance goals, budget goals, team goals, etc.
develops specific goals and plans to prioritize, organize, and accomplish your work
utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance
trains employees in safety procedures
identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
participates in the employee performance appraisal process, providing feedback as needed
brings issues to the attention of the department manager and Human Resources as necessary
provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
analyzes information and evaluating results to choose the best solution and solve problems
attends and participates in all pertinent meetings