Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
state retirement plan
Health insurance benefits
Job Description
The State Office of Risk Management (SORM) is a vital government agency committed to providing comprehensive risk management services, including workers' compensation, insurance, and continuity of operations programs for various state entities. As a public sector organization, SORM emphasizes customer service, communication, innovation, and critical thinking as core elements of its unique organizational culture. Established to assist in mitigating risk and promoting effective insurance practices within the state government, SORM plays a central role in ensuring smooth operations and safety standards across multiple departments. The agency prides itself on fostering an environment that values adaptability, collaboration, and proactive problem-solving among... Show More
Job Requirements
- Graduation from a standard senior high school or equivalent
- Two years of full-time experience working in general office, complex clerical, secretarial or closely related field
- May substitute sixty credit hours from accredited college or university for required experience
- Knowledge of general office or administrative practices and procedures
- Knowledge of organizational behavior including assuming and sharing responsibility
- Skill in working under pressure and meeting deadlines
- Skill in organization
- Skill in long-range and short-range planning
- Skill in using a computer for word-processing and data entry/retrieval
- Skill in providing customer service
- Skill in gathering and analyzing accurate and relevant information
- Skill in effective oral and written communication
- Ability to adhere to work schedules, follow leave procedures, and submit accurate timesheets
- Ability to receive and respond positively to constructive feedback
- Ability to work cooperatively with others in a professional office environment
- Ability to provide excellent customer service
- Ability to work more than 40 hours as needed and in compliance with the FLSA
- Ability to work 8 a.m. to 5 p.m. Monday through Friday
- Ability to lift and relocate 30 lbs
Job Qualifications
- Graduation from a standard senior high school or equivalent
- Two years of full-time experience in general office, complex clerical, secretarial or related field or substitute with sixty credit hours from an accredited college or university
- Knowledge of general office or administrative practices and procedures
- Knowledge of organizational behavior including assuming and sharing responsibility
- Skill in working under pressure and meeting deadlines
- Skill in organization
- Skill in long-range and short-range planning
- Skill in using a computer for word processing and data entry/retrieval
- Skill in providing customer service
- Skill in gathering and analyzing accurate and relevant information
- Skill in effective oral and written communication
- Ability to adhere to work schedules, follow leave procedures, and submit accurate timesheets
- Ability to receive and respond positively to constructive feedback
- Ability to work cooperatively with others in a professional office environment
- Ability to provide excellent customer service
- Ability to work more than 40 hours as needed in compliance with FLSA
- Ability to work 8 a.m. to 5 p.m. Monday through Friday
- Ability to lift and relocate 30 lbs
- Preferred qualifications include graduation from a four-year accredited college or university with a bachelor's degree
- Experience with Adobe Pro
- Experience working in a Risk Management Information System (e.g., Origami)
Job Duties
- Serve as the agency receptionist, answering phones, transferring calls to appropriate staff, greeting visitors
- Process electronic documents from the Texas Department of Insurance-Division of Workers' Compensation by assigning appropriate document types
- Monitor and process incoming faxes within established time frames
- Monitor and process documents from agency’s central email account within established time frames
- Process return mail by contacting claimants to obtain mailing addresses and adding note entry in RMIS
- Maintain coordination of ID badges for visitors and employees
- Maintain coordination of visitor sign-in and interviewee sign-in books
- Prepare outgoing mail for medical bills to be returned to providers
- Maintain coordination of visitors registered via Visitor Registration Website
- Check agency voicemail and forward messages to appropriate personnel
- Provide excellent customer service
- Perform related work as assigned
- Maintain relevant knowledge necessary to perform essential job functions
- Attend work regularly in compliance with work schedule
- Ensure security and confidentiality of sensitive and protected information
- Comply with all agency policies and procedures including ethics and integrity
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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