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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
wellness programs
Job Description
Encore Boston Harbor is a luxury global destination gaming resort that sets a new standard for hospitality and entertainment in the Boston area. Featuring 671 exquisitely appointed hotel rooms offering sweeping views of the iconic Boston skyline and the picturesque Boston Harbor, Encore Boston Harbor stands as a premier location for travelers seeking sophistication and world-class amenities. Beyond its luxurious accommodations, the resort boasts an ultra-premium spa providing rejuvenating experiences, upscale retail shops that offer distinguished brands, and a diverse culinary scene featuring high-end dining options crafted by celebrated chefs. The property also includes state-of-the-art ballroom and meeting spaces ideal... Show More
Job Requirements
- 21 years of age or above
- will be required to obtain and maintain registration or a license issued by the massachusetts gaming commission
- must be able to obtain and maintain any licensing or active work cards required, including but not limited to an alcohol awareness card
- high school degree or equivalent required
- minimum level i sommelier certification from the court of master sommeliers or equivalent
- minimum 2 years of sommelier experience preferred
- basic computer skills and knowledge of microsoft office a plus
- outstanding organizational and interpersonal skills as well as excellent attention to detail
- ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents
- ability to respond to common inquiries from other employees or guests
- conversational english required, second language a plus
- ability to write instructions
- ability to present information
- ability to compute basic mathematical calculations
- ability to decipher various reports and maintains reports upon request
- ability to lift or maneuver at least fifty pounds
- ability to stand and walk for extended periods
- ability to work varying schedules to reflect business needs of the property
- must be able to interact in a professional manner
- willingness to work in a noisy environment
- reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Job Qualifications
- minimum level i sommelier certification from the court of master sommeliers or equivalent
- high school degree or equivalent required
- culinary arts, hospitality or a related education or experience preferred
- minimum 2 years of sommelier experience preferred
- basic computer skills and knowledge of microsoft office a plus
- outstanding organizational and interpersonal skills as well as excellent attention to detail
- advanced service knowledge and wine knowledge including vintages, regions, and food pairings preferred
- ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents
- ability to respond to common inquiries from other employees or guests
- conversational english required, second language a plus
- ability to write instructions
- ability to present information
- ability to compute basic mathematical calculations
- ability to decipher various reports and maintains reports upon request
Job Duties
- ensures all encore boston harbor core values and property and department standards are implemented and applied
- participates in short-and long-term departmental goals, objectives, policies, and operating procedures
- monitors and evaluates operational effectiveness
- effects changes required for improvement
- identifies key drivers of success
- actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures
- records and reports
- follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department
- delivers and maintains a maximum level of property-wide service and satisfaction
- contributes to company-wide communication and best practices
- keeps informed of all new developments within the department
- manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations
- stays fully informed of all changes on the wine list and in the instance of additions or subtractions is able to speak with confidence about these modifications
- maintains wine storage areas and keeps accurate inventory
- develops and maintains extensive knowledge of outlet wine list
- pairs and suggests wines that will best complement food menu items while working within taste preference and budget parameters of the guest
- polishes all glassware and associated mise en place used for wine service such as coasters
- folds linens that may be needed for wine service
- becomes familiar with all procedural sops, especially with regards to rfb/comp guests
- when necessary, assists with vip service that may be required in areas within the casino or hotel tower
- works with safety as a priority, and follows department and company safety standards
- maintains relevant knowledge of industry through continuing education and training
- performs any other job-related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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