Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
wellness programs
Job Description
Encore Boston Harbor is a luxury global destination gaming resort that sets a new standard for hospitality and entertainment in the Boston area. Featuring 671 exquisitely appointed hotel rooms offering sweeping views of the iconic Boston skyline and the picturesque Boston Harbor, Encore Boston Harbor stands as a premier location for travelers seeking sophistication and world-class amenities. Beyond its luxurious accommodations, the resort boasts an ultra-premium spa providing rejuvenating experiences, upscale retail shops that offer distinguished brands, and a diverse culinary scene featuring high-end dining options crafted by celebrated chefs. The property also includes state-of-the-art ballroom and meeting spaces ideal for hosting a broad range of events, from intimate gatherings to grand celebrations. At a staggering investment of $2.6 billion, Encore Boston Harbor represents the largest private single-phase development in the history of the Commonwealth, underscoring its significance as a key player in the region's hospitality and entertainment landscape.
The resort enjoys a prime waterfront location along the Mystic River, seamlessly connected to Boston Harbor. It features a six-acre park space that includes a scenic harbor walk, a versatile events lawn, and public viewing areas, all adorned with ornate floral displays. These outdoor spaces enhance the guest experience by providing serene, picturesque environments that complement the resort's vibrant indoor atmosphere.
In this impressive setting, Encore Boston Harbor is currently seeking passionate and driven Wine Professionals to join its dynamic team. The Sommelier role is essential in elevating the guest experience through comprehensive wine service. Candidates must bring a minimum of two years of Sommelier experience within a full service wine program, with prior experience as a Food Server preferred. The Sommelier will be a key contributor to the service team, offering their expertise in wine and complementing the guest's culinary journey. This role involves not only recommending and serving wines but also supporting guest satisfaction by integrating seamlessly with the broader service team.
The Sommelier's responsibilities extend beyond just wine service; they include assisting with inventory control and maintaining adherence to departmental standard operating procedures (SOPs). The incumbent must develop an in-depth knowledge of the outlet’s wine list and the ability to confidently discuss changes or updates to the selection. The role emphasizes guest-centric service, ensuring all actions are aligned with enhancing the overall experience rather than focusing solely on revenue.
Additional duties include polishing glassware, preparing service mise en place, and being ready to assist in VIP service situations across different areas of the resort, including the Casino and Hotel Tower. The Sommelier also plays an active role in upholding the resort's high standards of safety and compliance, including obtaining and maintaining necessary licenses and registrations related to gaming and alcohol service.
Candidates for this role should possess excellent organizational and interpersonal skills, a keen attention to detail, and advanced knowledge of wines, including vintages, regions, and food pairings. Language proficiency in English is required, with additional languages considered a plus. Physical demands include the ability to lift and maneuver up to 50 pounds and endure periods of standing and walking in potentially noisy environments. Flexibility in work scheduling is also necessary to meet the ever-changing needs of the hospitality and entertainment industry.
By joining Encore Boston Harbor as a Sommelier, candidates will become part of a luxury resort that not only values excellence and innovation but also provides an environment where professional growth and guest satisfaction go hand in hand. The opportunity to contribute to such a prestigious establishment offers a rewarding career path for dedicated and skilled wine professionals.
The resort enjoys a prime waterfront location along the Mystic River, seamlessly connected to Boston Harbor. It features a six-acre park space that includes a scenic harbor walk, a versatile events lawn, and public viewing areas, all adorned with ornate floral displays. These outdoor spaces enhance the guest experience by providing serene, picturesque environments that complement the resort's vibrant indoor atmosphere.
In this impressive setting, Encore Boston Harbor is currently seeking passionate and driven Wine Professionals to join its dynamic team. The Sommelier role is essential in elevating the guest experience through comprehensive wine service. Candidates must bring a minimum of two years of Sommelier experience within a full service wine program, with prior experience as a Food Server preferred. The Sommelier will be a key contributor to the service team, offering their expertise in wine and complementing the guest's culinary journey. This role involves not only recommending and serving wines but also supporting guest satisfaction by integrating seamlessly with the broader service team.
The Sommelier's responsibilities extend beyond just wine service; they include assisting with inventory control and maintaining adherence to departmental standard operating procedures (SOPs). The incumbent must develop an in-depth knowledge of the outlet’s wine list and the ability to confidently discuss changes or updates to the selection. The role emphasizes guest-centric service, ensuring all actions are aligned with enhancing the overall experience rather than focusing solely on revenue.
Additional duties include polishing glassware, preparing service mise en place, and being ready to assist in VIP service situations across different areas of the resort, including the Casino and Hotel Tower. The Sommelier also plays an active role in upholding the resort's high standards of safety and compliance, including obtaining and maintaining necessary licenses and registrations related to gaming and alcohol service.
Candidates for this role should possess excellent organizational and interpersonal skills, a keen attention to detail, and advanced knowledge of wines, including vintages, regions, and food pairings. Language proficiency in English is required, with additional languages considered a plus. Physical demands include the ability to lift and maneuver up to 50 pounds and endure periods of standing and walking in potentially noisy environments. Flexibility in work scheduling is also necessary to meet the ever-changing needs of the hospitality and entertainment industry.
By joining Encore Boston Harbor as a Sommelier, candidates will become part of a luxury resort that not only values excellence and innovation but also provides an environment where professional growth and guest satisfaction go hand in hand. The opportunity to contribute to such a prestigious establishment offers a rewarding career path for dedicated and skilled wine professionals.
Job Requirements
- 21 years of age or above
- will be required to obtain and maintain registration or a license issued by the massachusetts gaming commission
- must be able to obtain and maintain any licensing or active work cards required, including but not limited to an alcohol awareness card
- high school degree or equivalent required
- minimum level i sommelier certification from the court of master sommeliers or equivalent
- minimum 2 years of sommelier experience preferred
- basic computer skills and knowledge of microsoft office a plus
- outstanding organizational and interpersonal skills as well as excellent attention to detail
- ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents
- ability to respond to common inquiries from other employees or guests
- conversational english required, second language a plus
- ability to write instructions
- ability to present information
- ability to compute basic mathematical calculations
- ability to decipher various reports and maintains reports upon request
- ability to lift or maneuver at least fifty pounds
- ability to stand and walk for extended periods
- ability to work varying schedules to reflect business needs of the property
- must be able to interact in a professional manner
- willingness to work in a noisy environment
- reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Job Qualifications
- minimum level i sommelier certification from the court of master sommeliers or equivalent
- high school degree or equivalent required
- culinary arts, hospitality or a related education or experience preferred
- minimum 2 years of sommelier experience preferred
- basic computer skills and knowledge of microsoft office a plus
- outstanding organizational and interpersonal skills as well as excellent attention to detail
- advanced service knowledge and wine knowledge including vintages, regions, and food pairings preferred
- ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents
- ability to respond to common inquiries from other employees or guests
- conversational english required, second language a plus
- ability to write instructions
- ability to present information
- ability to compute basic mathematical calculations
- ability to decipher various reports and maintains reports upon request
Job Duties
- ensures all encore boston harbor core values and property and department standards are implemented and applied
- participates in short-and long-term departmental goals, objectives, policies, and operating procedures
- monitors and evaluates operational effectiveness
- effects changes required for improvement
- identifies key drivers of success
- actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures
- records and reports
- follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department
- delivers and maintains a maximum level of property-wide service and satisfaction
- contributes to company-wide communication and best practices
- keeps informed of all new developments within the department
- manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations
- stays fully informed of all changes on the wine list and in the instance of additions or subtractions is able to speak with confidence about these modifications
- maintains wine storage areas and keeps accurate inventory
- develops and maintains extensive knowledge of outlet wine list
- pairs and suggests wines that will best complement food menu items while working within taste preference and budget parameters of the guest
- polishes all glassware and associated mise en place used for wine service such as coasters
- folds linens that may be needed for wine service
- becomes familiar with all procedural sops, especially with regards to rfb/comp guests
- when necessary, assists with vip service that may be required in areas within the casino or hotel tower
- works with safety as a priority, and follows department and company safety standards
- maintains relevant knowledge of industry through continuing education and training
- performs any other job-related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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