Social Services Specialist

St. Charles Health System is a renowned healthcare organization committed to delivering compassionate and comprehensive care across a wide spectrum of medical services. With a vision to create America’s healthiest community together, St. Charles provides patient-centered healthcare that integrates cutting-edge clinical expertise with compassionate support. The system values accountability, caring, and teamwork, ensuring that both patients and their families receive the highest standard of care in every interaction. Serving diverse communities through multiple specialized departments, St. Charles Health System maintains a commitment to innovation, collaboration, and continuous improvement to meet the evolving needs of its patients.

The Social Services Specialist position within St. Charles Health System plays a critical role in supporting the psychosocial needs of patients and their families across various departments such as Emergency Room, Family Birthing, NICU, Pediatrics, Inpatient Medical Units, Inpatient Rehabilitation, Hospice, Home Health, and Behavioral Health. This position is relief, dayshift, with a pay range of $36.99 to $55.49 per hour, offering flexible scheduling with variable shifts and call requirements. Reporting to the Manager or Director of Care Coordination for Social Services, the specialist supports a multidisciplinary team by providing assessments, counseling, care coordination, and referrals to ensure patients receive optimal care throughout the continuum of their treatment journey.

The role requires the Social Services Specialist to perform comprehensive psychosocial assessments, provide therapeutic interventions, and coordinate appropriate services for patients facing medical, social, behavioral, and mental health challenges. You will work closely with physicians, nurses, chaplains, volunteers, and counselors to address the physical, emotional, mental, and spiritual needs of patients and families from admission through bereavement. The specialist advocates for patient rights, facilitates education, and assists with discharge planning by connecting patients to community resources and long-term care options. Responsibilities also include identifying victims of abuse, conducting substance abuse screenings, and supporting patients with palliative care and hospice needs. This compassionate and proactive role demands excellent communication skills, a strong ability to collaborate within interdisciplinary teams, and a genuine commitment to helping patients achieve the best possible outcomes.

In this exempt position, there is no direct supervision of other caregivers, but the Social Services Specialist serves as a vital resource and advocate, ensuring that care plans are implemented effectively and efficiently. In addition to direct patient care, the specialist maintains meticulous documentation in electronic health records, complies with all regulatory standards, adheres to ethical guidelines, and promotes a safe environment for all caregivers, patients, and guests. This role embodies the health system’s mission of love, compassion, better health, better care, and better value while supporting organizational values and Lean principles of continuous improvement. If you are passionate about making a meaningful difference in patients’ lives and thrive in a collaborative healthcare environment, this opportunity at St. Charles Health System offers a rewarding career path with a significant impact on community health.