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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
generous benefit package
bonus program
flexible schedule
Job Description
The Kensington Hotel on State Street is a distinguished boutique hotel located just minutes from downtown Ann Arbor and the University of Michigan. Known for its intimate setting and personalized service, the Kensington Hotel offers 200 well-appointed guest rooms that provide comfort and elegance to every visitor. The hotel prides itself on creating memorable experiences for guests through its unique blend of luxury, convenience, and attention to detail. As a part of the vibrant Ann Arbor community, the Kensington Hotel is committed to maintaining high standards of excellence while dynamically responding to the market needs. With attractive compensation, a generous... Show More
Job Requirements
- Must have 2-5 years prior experience in hotel sales
- must be proficient in Windows operating system and Microsoft Office Suite
- experience with Opera Express helpful
- willingness to assist co-workers and be a team player
- ability to perform moderately complex mathematical calculations without error
- ability to deal with customers with patience, tact, and diplomacy
- ability to establish and maintain effective working relationships
- ability to access and accurately input information using computer systems
- must have the ability to communicate in English
- maintain a professional appearance and manner at all times
Job Qualifications
- Minimum of 2-5 years prior experience in hotel sales
- proficient in Windows operating system and Microsoft Office Suite
- experience with Opera Express is helpful
- strong communication and interpersonal skills
- ability to perform complex mathematical calculations
- skill in negotiation, problem resolution, and customer service
- ability to accurately input information into computer systems
- professional appearance and conduct
- team-oriented mindset
Job Duties
- Solicit and secure new accounts
- service clients and groups on-site
- generate hotel revenue by coordinating group rooming blocks, meeting space, and catering orders
- perform contract negotiations and vendor service agreements
- attain sales and revenue goals
- conduct solicitation calls, sales tours, and entertain clients
- develop and implement sales and marketing techniques
- maintain competitive analysis and company account files
- promote repeat business by contacting in-house meeting planners
- maintain strong community and industry presence
- drive special promotions and sales blitzes
- prepare sales reports
- attend department meetings and management functions
- communicate changes to relevant departments
- provide professional and courteous service
- perform duties as requested by management
- develop knowledge of hotel operations and policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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