Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,700.00 - $80,900.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
healthcare
Dental Insurance
Vision Insurance
Life insurance
401(k)
Paid Time Off
wellness incentive programs
Job Description
MGM Resorts International is a globally recognized hospitality and entertainment company known for its commitment to creating unforgettable experiences for its guests. Operating numerous resorts, hotels, and casinos worldwide, MGM Resorts excels in delivering top-tier entertainment, gaming, dining, and hospitality services. At its Springfield, Massachusetts location, MGM Resorts brings its signature excitement, diversity, and entertainment to a vibrant local community enriched by the company’s global reputation and standards.
MGM Resorts International is more than just a hospitality company; it stands as a leader in innovative guest engagement and employee development. Their dedication to excellence is embodied in their core service philosophy known as S.H.O.W., which fosters a customer-centric approach emphasizing service, hospitality, operational excellence, and winning attitudes. Employees at MGM Resorts become part of a dynamic culture that values teamwork, respect, and growth opportunities, making it an ideal workplace for individuals passionate about hospitality and entertainment.
The role of Slots Manager at MGM Resorts is a pivotal leadership position within the casino floor environment, focusing on the supervision and operational management of slot machine gaming areas. This role is designed for someone with proven leadership abilities in customer-facing or hospitality sectors who can effectively manage teams, maintain compliance with gaming regulations, and ensure exceptional guest service performance. As a Slots Manager, the candidate will be responsible for fostering a positive, motivated work environment, coaching hourly employees, and upholding MGM Resorts' distinguished standards to enhance guest experiences consistently.
The Slots Manager will oversee daily slot operations, ensuring that the team meets performance goals and guest satisfaction metrics while protecting company assets. The position demands hands-on leadership, with responsibilities including managing employee relations, mentoring staff to support career development, resolving operational and guest-related issues swiftly and professionally, and maintaining stringent compliance with company policies and regulatory guidelines. This role supports shift leadership and serves as a role model for service excellence and regulatory responsibility on the casino floor.
Shift schedules for this role include overnight hours from 7 pm to 3 am or 11 pm to 7 am, including weekends and holidays, underscoring the need for commitment and flexibility. MGM Resorts offers a competitive pay range of $60,700 to $80,900 for this position, alongside eligibility for incentive plans, medical, dental, vision, life insurance, 401(k) plans, and paid time off. Employees also benefit from wellness programs, access to exclusive discounts on hotel, food, beverage, retail, and entertainment, as well as professional development and community volunteer opportunities.
Joining MGM Resorts as a Slots Manager means becoming a crucial part of a world-class team dedicated to delivering 'The SHOW'—an exceptional, memorable hospitality experience for every guest. This role offers an exciting opportunity for driven leaders to grow their careers within one of the most reputable entertainment and hospitality companies globally, championing a culture of excellence, safety, and respect that supports both employees and guests alike.
MGM Resorts International is more than just a hospitality company; it stands as a leader in innovative guest engagement and employee development. Their dedication to excellence is embodied in their core service philosophy known as S.H.O.W., which fosters a customer-centric approach emphasizing service, hospitality, operational excellence, and winning attitudes. Employees at MGM Resorts become part of a dynamic culture that values teamwork, respect, and growth opportunities, making it an ideal workplace for individuals passionate about hospitality and entertainment.
The role of Slots Manager at MGM Resorts is a pivotal leadership position within the casino floor environment, focusing on the supervision and operational management of slot machine gaming areas. This role is designed for someone with proven leadership abilities in customer-facing or hospitality sectors who can effectively manage teams, maintain compliance with gaming regulations, and ensure exceptional guest service performance. As a Slots Manager, the candidate will be responsible for fostering a positive, motivated work environment, coaching hourly employees, and upholding MGM Resorts' distinguished standards to enhance guest experiences consistently.
The Slots Manager will oversee daily slot operations, ensuring that the team meets performance goals and guest satisfaction metrics while protecting company assets. The position demands hands-on leadership, with responsibilities including managing employee relations, mentoring staff to support career development, resolving operational and guest-related issues swiftly and professionally, and maintaining stringent compliance with company policies and regulatory guidelines. This role supports shift leadership and serves as a role model for service excellence and regulatory responsibility on the casino floor.
Shift schedules for this role include overnight hours from 7 pm to 3 am or 11 pm to 7 am, including weekends and holidays, underscoring the need for commitment and flexibility. MGM Resorts offers a competitive pay range of $60,700 to $80,900 for this position, alongside eligibility for incentive plans, medical, dental, vision, life insurance, 401(k) plans, and paid time off. Employees also benefit from wellness programs, access to exclusive discounts on hotel, food, beverage, retail, and entertainment, as well as professional development and community volunteer opportunities.
Joining MGM Resorts as a Slots Manager means becoming a crucial part of a world-class team dedicated to delivering 'The SHOW'—an exceptional, memorable hospitality experience for every guest. This role offers an exciting opportunity for driven leaders to grow their careers within one of the most reputable entertainment and hospitality companies globally, championing a culture of excellence, safety, and respect that supports both employees and guests alike.
Job Requirements
- High school diploma, GED or equivalent
- 2+ years of prior relevant experience in a customer service environment
- Prior management experience preferred
- Must be able and willing to work full-time schedule, overnights starting at 7pm-3am or 11pm-7am, including weekends and holidays
Job Qualifications
- High school diploma, GED or equivalent
- 2+ years of prior relevant experience in a customer service environment
- Prior management experience is preferred
- Strong leadership and coaching skills
- Excellent communication and interpersonal skills
- Ability to work overnight shifts including weekends and holidays
Job Duties
- Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
- Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
- Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met
- Deliver a level of guest service which is consistent with the company’s and property’s core service standards
- Manage team expectations, ensuring compliance with departmental and company policies
- Provide instruction, training and implementation of service and other company programs to staff
- Research and resolve guest and/or employee issues effectively and professionally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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