SLICE HOUSE COUNTER ATTENDANT

Rohnert Park, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Hourly

Work Schedule

Day Shifts

Weekend Shifts

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Career development opportunities

Job Description

Graton Resort and Casino is a premier entertainment and hospitality destination located in Northern California. Known for its luxurious accommodations, exceptional service, and vibrant casino floor, it offers guests an all-encompassing experience that includes gaming, dining, and live entertainment. The property boasts a range of amenities including fine dining restaurants, casual eateries, and multiple bars, all designed to cater to a diverse clientele ranging from casual visitors to high-end guests. As a leader in the hospitality industry, Graton Resort and Casino prides itself on upholding high standards in guest service, food quality, and overall experience. The establishment is committed to creating a welcoming environment that reflects its core values of hospitality, integrity, teamwork, and excellence. The workplace culture is dynamic and fast-paced, ideal for individuals who thrive in environments where guest satisfaction is the priority and collaboration is encouraged.

The Slice House Counter Attendant position is a vital role within the Marketplace dining area at Graton Resort and Casino. This role involves providing quick, friendly, and precise service to guests, ensuring their dining experience is enjoyable from the moment they place their order until they leave the counter. The attendant will be responsible for taking orders, handling various payment methods including cash and credit, preparing and serving food and beverages, and maintaining cleanliness and organization within the service area. Working in a high-volume, fast-paced environment, the attendant must exhibit excellent communication skills and the ability to multitask effectively without compromising service quality.

Working as a Slice House Counter Attendant requires attention to detail, familiarity with food safety standards, and the ability to work efficiently under pressure. The attendant will be expected to maintain compliance with all health and sanitation regulations, restock supplies as needed, and assist with opening, closing, and other side duties as directed by management. This position plays a crucial role in supporting the overall operations of the Marketplace by ensuring smooth interactions between guests, kitchen staff, and management. By embodying the values of Graton Resort and Casino and delivering outstanding customer service, the attendant contributes to redefining hospitality within the resort environment. This job is an excellent opportunity for individuals passionate about hospitality, food service, and guest engagement in a vibrant and supportive setting.

Job Requirements

High school diploma or equivalent
Previous experience in food service or hospitality preferred
Ability to operate POS systems
Knowledge of food safety regulations
Strong communication skills
Ability to work in a fast-paced environment
Flexible availability including weekends and holidays

Job Qualifications

High school diploma or equivalent
Previous experience in food service or hospitality preferred
Excellent customer service and communication skills
Ability to operate point-of-sale (POS) systems
Basic math skills for handling transactions
Knowledge of food safety and sanitation standards
Ability to work efficiently in a high-volume, fast-paced environment
Strong teamwork and interpersonal skills
Flexible schedule including availability to work weekends and holidays

Job Duties

Redefine hospitality by living, supporting, and promoting company values
Perform duties according to company standards, policies, and procedures
Greet guests promptly and courteously
Assist with menu selections and answer questions about food items
Take guest orders accurately and input into the POS system
Handle cash, credit, and other payment transactions following cash-handling procedures
Prepare, assemble, and serve food and beverage items according to company recipes and standards
Maintain a clean, organized, and well-stocked counter, service area, and dining area
Follow all food safety, sanitation, and health regulations including proper food handling and temperature control
Restock supplies such as napkins, condiments, and utensils throughout the shift
Assist with opening, closing, and side work duties as directed by management
Communicate effectively with kitchen staff and management regarding food preparation and guest needs
Handle guest concerns professionally and promptly to ensure a positive dining experience
Adhere to all company, department, and safety policies and procedures
Maintain a professional appearance and positive attitude throughout the shift