Sleep Center Manager

Modesto, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $73,000.00 - $97,450.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

401(k) with Company Match

vacation

Paid sick leave

Flex Spending Account

Employee assistance program

Holiday pay

Life insurance

Job Description

Living Spaces is a prominent furniture and home décor retailer known for delivering stylish and affordable solutions for every room in the home. With a commitment to quality, innovation, and customer satisfaction, Living Spaces has established itself as a leader in the retail industry, offering a diverse range of products including furniture, mattresses, and home accessories. Operating multiple stores across various locations, the company prides itself on creating an engaging shopping experience powered by knowledgeable team members and a strong focus on the guest journey. The organization emphasizes a culture of inclusivity and equal opportunity, while providing competitive compensation and comprehensive benefits to its employees.

The Sleep Center Manager role at Living Spaces is a crucial leadership position dedicated to driving the success of the mattress sales category. This role involves surpassing sales targets, managing and leading a high-performing team, and ensuring an exceptional guest experience that aligns with the company’s values and standards. The Sleep Center Manager is responsible for fully staffing and scheduling the mattress sales team to maximize productivity and efficiency. They play an important role in the training and development of team members, working closely with the training coordinator to foster engagement, retention, and strong onboarding experiences.

In addition to leadership and team-building responsibilities, the manager actively participates on the sales floor to meet and exceed sales per hour and revenue goals. They ensure the effective execution of the Living Spaces Guest Engagement Model by actively assessing team performance and guest interactions. Handling guest escalations and ensuring operational excellence through adherence to standard operating procedures are key components of this role. The manager is also responsible for maintaining visual merchandising standards and creating an energetic store environment by recognizing achievements and fostering transparent communication.

Collaboration is a significant element of the Sleep Center Manager’s duties, requiring close cooperation with various stakeholders including the Director of Revive, department store leadership, other Sleep Center Managers within the market, operations teams, logistics, and visual supervisors. This position demands a strategic mindset to develop and implement business plans aligned with company goals while ensuring policies and legal guidelines are upheld throughout the team.

The position offers a salary range of $73,000 to $97,450 with eligibility for overtime pay and team bonuses based on performance metrics. Benefits include medical, dental, and vision insurance for full-time employees, a 401(k) plan with company match, paid vacation and sick leave, holiday pay, life insurance, and access to flexible spending accounts and employee assistance programs. Living Spaces values diversity and complies with all applicable laws prohibiting employment discrimination, promoting a fair and welcoming work environment for all team members.

Job Requirements

Bachelor's degree or equivalent
Minimum 5 years experience in customer-facing roles
At least 3 years of management experience
Proficiency in Microsoft Office
Strong leadership abilities
Excellent communication skills
Ability to handle escalated situations professionally
Willingness to work flexible hours including weekends
Ability to collaborate with cross-functional teams
Commitment to uphold company policies and legal guidelines

Job Qualifications

Bachelor's degree or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred
5 years experience in direct customer interactive environment required
3 years of management experience required
Proficient in Microsoft Office including Word, Excel, and PowerPoint
Ability to supervise and delegate responsibilities
Strong leadership, coaching, and mentoring skills
Excellent communication and interpersonal skills
Experience in creating and implementing business plans
Knowledge of retail sales operations and guest engagement models

Job Duties

Ensure the mattress sales team is fully staffed with the right talent to meet standard work expectations
Schedule coverage to optimize productivity and efficiency
Ensure all team members complete training and demonstrate the ability to effectively execute company expectations and ongoing training modules
Support and mentor the training and onboarding coordinator to improve team member engagement and retention
Recruit, lead, and develop all team members, fostering a culture of passionate, high-performance teams
Host ongoing talent conversations to develop leadership skills and build the store bench
Set clear expectations and hold teams accountable for performance results
Attain monthly sales per hour and revenue targets by actively selling on the retail floor and demonstrating the guest engagement model
Handle escalated guest situations and resolutions
Take ownership of the Revive sales floor and financial outcomes through execution of sales and operations standard work
Drive results by focusing on SOPs, processes, and procedures
Identify gaps using scorecards and behavioral misses, creating business plans for people and processes
Maintain visual merchandise standards
Generate energy within the store through recognition and transparent, in-the-moment conversations
Build productive working relationships with the Director of Revive, mattress sales team, department store leadership, other Sleep Center Managers, operations, logistics, and visual supervisors