Sleep Center Manager (Mattress Experience a plus!)

Living Spaces is a leading furniture retailer known for its commitment to delivering stylish and affordable home furnishings across various departments. The company operates with a dynamic and customer-focused approach, emphasizing exceptional guest experiences and high-quality service. With multiple store locations and a broad product range, Living Spaces continues to expand its footprint in the retail furniture industry by fostering a culture of innovation, teamwork, and continuous growth. The company offers an inclusive workplace environment that values diversity and strives to empower employees to reach their highest potential through development opportunities and meaningful engagement.

The Sleep Center Manager at Living Spaces plays a critical role in driving the success of the mattress category by exceeding sales and operational targets. This position is full-time, offering a competitive salary range of $73,000 to $97,450 annually, with eligibility for overtime pay and bonuses based on performance metrics. The manager is responsible for implementing the Living Spaces guest engagement model, ensuring outstanding guest satisfaction levels, and managing a high-performing mattress sales team within the store. Beyond sales, the role demands strong leadership, comprehensive team development, and operational excellence to maintain the store's reputation as a "store within a store" under the Living Spaces brand.

This leadership position encompasses staffing and scheduling to optimize team productivity, mentoring and supporting onboarding coordinators to enhance team cohesion, and fostering a passion-driven culture through coaching and development activities. The Sleep Center Manager also directly participates in sales activities on the retail floor, actively engaging with guests and team members to ensure the consistent application of the guest engagement model and resolution of escalated situations. Operational responsibilities include driving adherence to standard operating procedures, maintaining visual merchandising standards, and leveraging scorecards to identify business gaps and develop actionable plans.

Collaboration across various departments such as operations, logistics, and visual merchandising is vital to success in this role. The Sleep Center Manager works closely with the Director of Revive, department store leadership, and other Sleep Center Managers to align sales strategies, share best practices, and contribute to broader store-wide goals. Additionally, the manager ensures clear communication of company policies and fosters an inclusive, trust-based environment with all stakeholders, including shareholders and business partners.

This role provides numerous benefits, including comprehensive medical, dental, and vision plans for full-time employees, 401(k) plans with company match, paid vacation and sick leave, employee assistance programs, and life insurance coverage. Living Spaces is an equal opportunity employer dedicated to maintaining a workplace free from discrimination and harassment, committed to upholding all applicable federal, state, and local laws. The company participates in E-Verify to ensure employee eligibility and welcomes candidates who share its enthusiasm for building memorable guest experiences while driving business success.