Skyline - Lead Concierge (Full Time)

Federal Way, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $27.00

Benefits

Medical insurance

Dental Insurance

Vision care

Retirement Plan

Paid Time Off

Unique employee perks

Work/Life Balance

Job Description

Skyline at First Hill is a distinguished luxury retirement community located in the vibrant First Hill neighborhood of Seattle, Washington. Known as one of the top premier retirement living options in the city, Skyline combines high-end amenities with compassionate and personalized care to enrich the lives of older adults. The community fosters a warm and inviting atmosphere where residents can enjoy a variety of lifestyle activities, social engagement, and supportive services tailored to their individual needs. The team at Skyline values dedication, teamwork, and integrity, creating a workplace culture that emphasizes hospitality, customer service excellence, and continuous innovation. By prioritizing the well-being and comfort of both residents and staff, Skyline at First Hill continuously strives to be a leader in the senior living industry.

We are currently seeking a full-time Lead Concierge to join our dynamic team. This role is vital in creating an exceptional experience for residents, team members, visitors, and other stakeholders by serving as the welcoming face of the community. The Lead Concierge assists in greeting residents and guests, provides support and training to the concierge team, and helps manage scheduling to ensure consistent, top-tier service. Beyond administrative responsibilities, this role is integral in maintaining safety and security within the community by monitoring emergency and security systems during daytime hours and addressing concerns promptly. The position requires strong communication skills and a passion for people, as the Lead Concierge will be expected to offer exceptional customer service, maintain office supplies, distribute mail and deliveries, and perform various administrative tasks.

Compensation for this role ranges between $25 and $27 per hour, depending on experience. Skyline at First Hill champions work-life balance recognizing it as a critical factor in employee satisfaction and productivity. They offer a comprehensive benefits package, including medical, dental, vision care, and retirement plans for full-time employees, alongside generous paid time off and unique perks that foster a fun and collaborative work environment. Employees are encouraged to contribute ideas and opinions, promoting an inclusive culture that values teamwork and mutual respect. If you are looking for a meaningful role where your contributions are valued and appreciated while developing your career in a supportive and engaging community, Skyline at First Hill invites you to apply and find your happy place here.

Job Requirements

A high school diploma or equivalent education, training and experience
At least one year of previous experience in a concierge or similar role preferred
Familiarity with Microsoft Office Suite and Adobe Acrobat and/or Adobe Reader
Current first aid/CPR certification may be required per state/local guidelines
Demonstrated written and verbal communication skills
Completion of background check and drug screening
Pre-employment screenings may include physical, TB test, and fingerprinting per state/local guidelines

Job Qualifications

A high school diploma or equivalent education, training and experience
At least one year of previous experience in a concierge or similar role preferred
Familiarity with Microsoft Office Suite and Adobe Acrobat and/or Adobe Reader
Demonstrated written and verbal communication skills
Current first aid/CPR certification may be required per state/local guidelines
Completion of background check and drug screening
Ability to work effectively in a team environment and provide excellent customer service

Job Duties

Assists with greeting residents, team members, appropriate parties, and the public
Supplement concierge role by providing support and training to the concierge team
Assist in managing the concierge team’s schedule
Address safety and security concerns promptly, including monitoring emergency and security systems during daytime hours
Provide exceptional customer service to team members
Perform general administrative tasks such as taking messages, routing calls, and taking memos or notes
Distribute packages, mail, and other deliveries
Maintain office supplies and order new inventory as needed
Perform other duties as assigned