Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.45
Work Schedule
Flexible
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Disability insurance
Job Description
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions, dedicated to creating cleaner, healthier, and more sustainable environments. A frontrunner in facility management, ABM offers a comprehensive suite of essential services and innovative performance solutions designed to improve the spaces and places that matter most to businesses and communities worldwide. Their extensive offerings span janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical services, landscape and turf maintenance, as well as mission-critical solutions. This breadth of capabilities makes ABM a preferred partner across diverse industries, including commercial office buildings, universities, airports, hospitals, data centers, manufacturing plants, distribution centers, and entertainment venues. Founded in 1909, ABM has grown into a global leader with over 100,000 team members operating in more than 350 offices throughout the United States, the United Kingdom, the Republic of Ireland, and other international locations. With annualized revenue nearing 8 billion dollars, ABM combines vast experience with forward-thinking strategies to deliver exceptional value to its more than 20,000 clients worldwide.
The Supervisor role at ABM is pivotal in ensuring operational excellence at assigned client sites. The position involves overseeing projects and managing day-to-day team operations, aimed at achieving and maintaining high performance and quality standards. As a Supervisor, you will be the primary point of contact for client liaisons, fostering strong customer relationships through proactive communication and a positive service orientation. This role requires you to lead and support your team effectively, providing guidance during regular hours as well as emergency and off-hour situations. A key responsibility includes promoting a robust safety culture, ensuring staff adheres to Personal Protective Equipment (PPE) usage and follows safe movement practices consistently. You will be tasked with planning and assigning work schedules to meet service delivery expectations, training staff on security protocols, cleaning methods, proper handling and storage of supplies and chemicals, and the safe operation of various cleaning equipment such as buffers and scrubbers. Managing janitorial and porter personnel is integral to this role, alongside continuous monitoring of employee attendance and adherence to schedules and policies.
Additionally, the Supervisor will identify opportunities to increase revenue by offering additional billable project work to both new and existing clients. This may involve arranging necessary staff substitutions or personally filling in to meet contracted work requirements on time. The role offers a competitive hourly pay rate starting at $21.45, which is subject to variation based on experience, skills, location, and market conditions. ABM also offers a comprehensive benefits package that supports the well-being and professional growth of its employees. Working at ABM means joining a values-driven company committed to diversity, equity, and inclusion, along with military-friendly hiring practices and support for individuals with disabilities. ABM’s comprehensive approach to employment ensures that Supervisors are well-equipped and supported to succeed and contribute meaningfully to the company’s mission.
The Supervisor role at ABM is pivotal in ensuring operational excellence at assigned client sites. The position involves overseeing projects and managing day-to-day team operations, aimed at achieving and maintaining high performance and quality standards. As a Supervisor, you will be the primary point of contact for client liaisons, fostering strong customer relationships through proactive communication and a positive service orientation. This role requires you to lead and support your team effectively, providing guidance during regular hours as well as emergency and off-hour situations. A key responsibility includes promoting a robust safety culture, ensuring staff adheres to Personal Protective Equipment (PPE) usage and follows safe movement practices consistently. You will be tasked with planning and assigning work schedules to meet service delivery expectations, training staff on security protocols, cleaning methods, proper handling and storage of supplies and chemicals, and the safe operation of various cleaning equipment such as buffers and scrubbers. Managing janitorial and porter personnel is integral to this role, alongside continuous monitoring of employee attendance and adherence to schedules and policies.
Additionally, the Supervisor will identify opportunities to increase revenue by offering additional billable project work to both new and existing clients. This may involve arranging necessary staff substitutions or personally filling in to meet contracted work requirements on time. The role offers a competitive hourly pay rate starting at $21.45, which is subject to variation based on experience, skills, location, and market conditions. ABM also offers a comprehensive benefits package that supports the well-being and professional growth of its employees. Working at ABM means joining a values-driven company committed to diversity, equity, and inclusion, along with military-friendly hiring practices and support for individuals with disabilities. ABM’s comprehensive approach to employment ensures that Supervisors are well-equipped and supported to succeed and contribute meaningfully to the company’s mission.
Job Requirements
- At least 2 years of experience supervising employees
- experience in commercial cleaning industry
- proficiency in MS Office including Outlook, Word, and Excel
- valid driver’s license and satisfactory driving record
- ability to handle confidential information with discretion
- strong attention to detail
- excellent organizational, multi-tasking and prioritization skills
- excellent interpersonal and communication skills
- high school diploma or GED
Job Qualifications
- At least 2 years of experience supervising employees
- experience with commercial cleaning industry is a big plus
- experience effectively managing teams including solid staff retention, counseling and developing team members
- proficiency in MS Office (Outlook, Word, Excel)
- valid Driver’s License and satisfactory driving record required to operate company vehicles to and from customer work sites
- proven ability to handle confidential information with discretion
- detail-oriented with a high level of accuracy
- strong organizational, multi-tasking, and prioritization skills
- excellent interpersonal and communication skills including ability to give effective presentations to small and large groups
- resourceful team player with a positive outlook and approachable demeanor
- high school diploma or GED (required)
Job Duties
- Establish and maintain strong client relationships with a positive customer service orientation
- serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved
- provide leadership and support while being available for emergency and off-hour support
- promote strong safety culture and work environment, train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices
- plan and assign work schedules to ensure service delivery expectations are achieved
- ensure timely responses to client-reported emergency cleaning situations
- train staff on building and property security protocols at each assigned client location
- train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients
- train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment, maintain SDS sheet and OSHA requirements
- train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.)
- train and manage site janitorial and porter staff
- continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy
- look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients
- arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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