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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $42,000.00 - $52,500.00
Work Schedule
Standard Hours
Benefits
competitive base pay
Medical insurance
Dental Insurance
Vision Insurance
401(k) company match
Discounted wireless phone plan
Paid Time Off
Company-paid holidays
flexible spending accounts
Life insurance
long-term disability insurance
Employee assistance program
Education Reimbursement
Employee Rewards Program
Job Description
Consumer Cellular, founded in 1995, is a renowned wireless service provider built specifically to cater to Americans aged 50 and above. As an approved wireless partner of AARP, Consumer Cellular has grown its subscriber base to over 4 million loyal customers who appreciate affordable wireless plans, popular and reliable phones, and extensive nationwide coverage. The company takes pride in delivering top-rated, 100% U.S.-based customer support which has garnered it numerous recognitions, including being rated number one in customer service within its industry multiple times. In 2024, Consumer Cellular earned the top spot in network coverage and customer satisfaction according to... Show More
Job Requirements
- 1-3 years of industry experience or a related customer service experience required
- Some college coursework preferred
- Previous administrative, human resource, and customer service experience preferred
- Previous experience in people management and related experience in front desk, concierge, hospitality, or customer service roles is preferred
- High-volume call center/contact center experience preferred
- Excellent organizational skills including multitasking, time management, and attention to detail
- Excellent oral and written communication skills
- Relationship-building skills
- Time management and resourcefulness skills
- Strategic planning skills
- Decision-making skills
- Computer-literate with Microsoft Office suite, Outlook, and design programs
- Cricket/Canva program experience preferred
- Detail-oriented and comfortable being out in front at events
Job Qualifications
- Some college coursework preferred
- 1-3 years of industry experience or related customer service experience
- Previous administrative experience
- Human resource experience preferred
- Customer service experience preferred
- Experience in front desk, concierge, hospitality, or customer services roles preferred
- High-volume call center/contact center experience preferred
- Proficiency with Microsoft Office suite and Outlook
- Experience with design programs such as Canva or Cricket preferred
- Strong organizational skills
- Excellent oral and written communication skills
- Relationship-building abilities
- Time management and resourcefulness
- Strategic planning capabilities
- Decision-making abilities
- Detail-oriented presence at events
Job Duties
- Accurately report and post the performance for incentive and operations reports on a weekly basis
- Partner with senior leaders to drive high-impact initiatives, programs, events, and incentives that affect team member engagement and strengthen our culture
- Handle office tasks, generate reports and presentations, and set up for site meetings
- Coordinate, plan, and facilitate site visits and activities
- Provide real-time scheduling support by booking appointments and preventing conflicts
- Work with the Corporate Event planner to execute the vision on-site
- Plan and schedule lunches/events and prepare and distribute marketing/communication to the site
- Order/reorder supplies and take inventory monthly
- Ensure lounges, conference rooms, and facilities are stocked and well-maintained
- Nurture and build relationships with vendors, venues, and other industry contacts to craft and implement creative and logistical aspects of events
- Manage deadlines and budget demands
- Coordinate with internal staff and others to identify event needs
- Pull and organize data and reports to highlight changes or decisions needed to keep the team on track with goals and objectives
- Help manage the administration of small projects or programs that help drive team goals and initiatives forward
- Attend meetings to provide business support’s unique perspective, assist with keeping the conversation on track, and record important decisions/takeaways
- Assist in the development of new policies and procedures and rollout to the employees at each site
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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