Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $8.25
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
diversity and inclusion programs

Job Description

The Inn at Opryland, a Gaylord Hotel, is a prestigious hospitality establishment located at 2401 Music Valley Drive in Nashville, Tennessee. As part of the renowned Gaylord Hotels portfolio under Marriott International, this hotel blends Southern charm with exceptional service to create memorable experiences for guests. The property boasts luxurious accommodations, exquisite dining options, and a variety of entertainment and event spaces, catering to tourists, business travelers, and convention attendees alike. With a commitment to excellence, the hotel emphasizes a welcoming atmosphere, diversity, and opportunities for professional growth within a supportive team environment.

The Hospitality Server position at The Inn at Opryland offers a full-time, non-management opportunity, ideal for individuals passionate about delivering outstanding food and beverage service. This role is essential in creating an enjoyable and engaging atmosphere for guests by serving meals and alcoholic beverages while also providing entertainment through singing. Servers are responsible for ensuring tables are set according to specific event standards, answering guest questions about menu selections, communicating effectively with kitchen staff about special dietary needs or meal modifications, and handling transactions accurately using the MICROS system. Maintaining cleanliness throughout the shift, completing closing duties, and providing precise billing and payment processing are also critical aspects of this role.

Beyond serving duties, the position requires adherence to company safety policies, maintaining a professional appearance, and safeguarding company property. The server acts as an ambassador of the brand, greeting guests with warmth and professionalism, anticipating their service needs, and accommodating guests with disabilities. Strong interpersonal skills are vital for effective communication with both guests and team members, fostering positive workplace relationships and supporting collaborative service goals. Physically, the role demands the capability to stand, walk, or sit for extended periods and safely handle items weighing up to 50 pounds with assistance. The ideal candidate will have at least one year of related work experience and a high school diploma or GED equivalent.

Marriott International and Gaylord Hotels are committed to diversity, equality, and inclusion, offering a work environment where all team members feel valued and empowered. By joining The Inn at Opryland, candidates become part of a dynamic and globally respected hospitality brand that prioritizes career development, guest satisfaction, and a culture of creativity and dedication. This role provides an excellent platform for individuals looking to grow their careers within the hospitality industry while contributing to extraordinary guest experiences and the overall success of the hotel.

Job Requirements

  • High school diploma or GED equivalent
  • Minimum one year of related work experience
  • No supervisory experience required
  • No license or certification necessary
  • Ability to perform physical tasks including standing, lifting, and reaching
  • Ability to communicate clearly in Spanish and English
  • Availability to work full time
  • Willingness to adhere to uniform and appearance guidelines
  • Commitment to following safety protocols and company policies

Job Qualifications

  • High school diploma or GED equivalent
  • At least one year of related work experience
  • Proficient communication and interpersonal skills
  • Ability to work standing or walking for long periods
  • Competent in using point of sale systems such as MICROS
  • Familiarity with food safety and service standards
  • Strong attention to detail
  • Ability to work in fast-paced, dynamic environments
  • Team player with positive attitude
  • Ability to follow company policies and safety procedures

Job Duties

  • Serve food and alcoholic beverages to guests while singing to entertain
  • Attend to waiter duties while performing
  • Set tables according to event type and service standards
  • Answer questions about menu selections
  • Communicate with kitchen regarding menu questions, wait times, reheating requests, and product availability
  • Notify kitchen of additional meal requirements, allergies, dietary needs, and special requests
  • Register transactions in the MICROS system at the time of order
  • Verify guest satisfaction with each dish or drink
  • Maintain cleanliness of work area, dishes, and glassware throughout the day
  • Complete closing tasks including restocking items and turning off lights
  • Present accurate physical checks to guests and process payments
  • Comply with company safety policies and report hazards
  • Maintain professional appearance and confidentiality
  • Welcome and greet guests following company standards
  • Anticipate and fulfill guest service needs
  • Assist guests with disabilities graciously
  • Communicate clearly and professionally
  • Foster positive working relationships and support team objectives
  • Ensure quality expectations and standards are met
  • Visually verify information and read fine print
  • Stand, sit, or walk for extended periods
  • Move, lift, push, pull, and place objects weighing up to 25 pounds unassisted and over 50 pounds with help
  • Navigate uneven or slippery surfaces and stairs
  • Reach overhead and below knee level items
  • Perform other reasonable duties assigned by supervisors

Job Criteria

Experience

Mid Level (3-7 years)


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