Job Overview
Compensation
Hourly
Exact $33.80
Work Schedule
Standard Hours
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
flexible schedule
Health Insurance
Paid Time Off
Paid training
Vision Insurance
Job Description
Intelligentsia Coffee, Inc. is a renowned specialty coffee company that has carved a unique niche in the coffee industry by pioneering the direct trade model. This approach allows them to build direct, long-term, and collaborative relationships with coffee producers worldwide, ensuring the highest quality coffee and shared prosperity for all partners. Intelligentsia's commitment to excellence goes beyond just sourcing exceptional coffee; they are passionate about the craft, the culture, and the community that surrounds coffee. With locations in vibrant cities like Los Angeles, specifically their Silver Lake Coffeebar at 3922 West Sunset Blvd, they offer an immersive coffee experience that balances quality, hospitality, and community engagement.
The role of Coffeebar Manager at Intelligentsia is a pivotal position that blends operational management with a deep appreciation for specialty coffee culture. The Coffeebar Manager is entrusted with maintaining the high standards that Intelligentsia is known for, from the quality of coffee and tea beverages to the overall customer experience and financial performance of the location. This leadership role involves overseeing all aspects of the coffeebar's operations including budgeting, staffing, training, and vendor relations. The manager must lead by example, building and nurturing a team that is skilled, hospitable, and passionate about delivering excellent service.
This position requires a hands-on approach to managing both the front of house and behind-the-scenes activities, emphasizing efficiency without compromising quality or customer satisfaction. The Coffeebar Manager is responsible for financial oversight including monitoring sales results, managing inventory, payroll, and labor costs, and playing a key role in setting and achieving annual and quarterly business goals. Additionally, the role demands a strategic thinker who can identify opportunities for improvement and innovation, whether through implementing new operational initiatives or enhancing team morale.
Effective communication and team development are central to success in this role. The Coffeebar Manager will work closely with the Area Manager to provide ongoing training and development opportunities, ensuring that the team is confident in their skills and prepared to meet the high standards of Intelligentsia. They will also be instrumental in identifying and supporting future leaders within the coffeebar, fostering a culture of growth and inclusion. The position offers a competitive hourly wage of $33.80, along with eligibility for quarterly bonuses based on performance metrics, reflecting the company’s recognition of the importance of leadership in driving success.
Intelligentsia Coffee, Inc. is committed to diversity, equity, and inclusion, encouraging applicants from a variety of backgrounds including people of color, women, LGBTQIA+, veterans, and persons with disabilities. The company also ensures reasonable accommodations for applicants with disabilities, making it an inclusive environment where all employees can thrive. This full-time in-person role blends operational expertise with a passion for specialty coffee, making it ideal for candidates who are dedicated to excellence, hospitality, and continuous improvement in a dynamic and respectful workplace environment.
The role of Coffeebar Manager at Intelligentsia is a pivotal position that blends operational management with a deep appreciation for specialty coffee culture. The Coffeebar Manager is entrusted with maintaining the high standards that Intelligentsia is known for, from the quality of coffee and tea beverages to the overall customer experience and financial performance of the location. This leadership role involves overseeing all aspects of the coffeebar's operations including budgeting, staffing, training, and vendor relations. The manager must lead by example, building and nurturing a team that is skilled, hospitable, and passionate about delivering excellent service.
This position requires a hands-on approach to managing both the front of house and behind-the-scenes activities, emphasizing efficiency without compromising quality or customer satisfaction. The Coffeebar Manager is responsible for financial oversight including monitoring sales results, managing inventory, payroll, and labor costs, and playing a key role in setting and achieving annual and quarterly business goals. Additionally, the role demands a strategic thinker who can identify opportunities for improvement and innovation, whether through implementing new operational initiatives or enhancing team morale.
Effective communication and team development are central to success in this role. The Coffeebar Manager will work closely with the Area Manager to provide ongoing training and development opportunities, ensuring that the team is confident in their skills and prepared to meet the high standards of Intelligentsia. They will also be instrumental in identifying and supporting future leaders within the coffeebar, fostering a culture of growth and inclusion. The position offers a competitive hourly wage of $33.80, along with eligibility for quarterly bonuses based on performance metrics, reflecting the company’s recognition of the importance of leadership in driving success.
Intelligentsia Coffee, Inc. is committed to diversity, equity, and inclusion, encouraging applicants from a variety of backgrounds including people of color, women, LGBTQIA+, veterans, and persons with disabilities. The company also ensures reasonable accommodations for applicants with disabilities, making it an inclusive environment where all employees can thrive. This full-time in-person role blends operational expertise with a passion for specialty coffee, making it ideal for candidates who are dedicated to excellence, hospitality, and continuous improvement in a dynamic and respectful workplace environment.
Job Requirements
- High school diploma or GED preferred
- experience managing retail, restaurant, or hospitality locations strongly preferred
- specialty coffee experience strongly preferred
Job Qualifications
- Exhibit empathy and inclusivity with all employees
- demonstrate professional and respectful communication verbally and in writing
- provide elevated customer service and coach employees in communication best practices
- strong skills in bar work and coffee and tea preparation
- maintain a pleasant disposition and sense of urgency in customer service
- demonstrate passion for coffee and tea
- maintain effective relationships with coworkers and customers
- detail-oriented and methodical problem solver
- flexibility and multitasking ability in a demanding environment
- excellent interpersonal and customer service skills
- maintain calmness during high volume periods
- leadership and team cooperation skills
- effective communication including giving and receiving feedback
- professional and clear communication
- ability to use resources to answer questions
- maintain regular attendance and punctuality
- general computer proficiency
- uphold and instill company values
- proficient in reading, writing, and speaking English
Job Duties
- Recruit, hire, and supervise qualified personnel when positions become available
- prepare, monitor, and manage the coffeebar’s staffing levels and schedule
- identify opportunities to increase efficiency without sacrificing operations
- maintain accurate records and paperwork including daily sales results, monthly inventory, cash drawer reconciliation, personnel records, and employment documentation
- participate in the development of the coffeebar’s annual budget and identify quarterly goals and objectives
- ensure cleanliness, organization, and attractiveness of the coffeebar’s interior and exterior
- maintain strong vendor relationships to ensure timely deliveries and track vendor activity
- plan, identify, communicate, and delegate appropriate responsibilities and practices to staff to achieve operational goals
- continuously review coffeebar operations to identify problems, concerns, and opportunities for improvement
- review monthly financial reports with supervisor to address trends and issues
- suggest and implement new initiatives to increase quality, profitability, streamline labor and systems, and boost morale
- work with staff to ensure confidence in drink preparation skills
- ensure training stays on track until full capability is achieved
- collaborate with Area Manager for scheduling and training plans
- identify and support future leaders within the coffeebar
- adhere to cash handling policies and ensure staff compliance
- maintain current and accurate payroll and labor records
- cultivate an attentive and detail-oriented staff focused on hospitality
- maintain a calm demeanor during peak periods and set a positive example
- hold quarterly staff meetings and maintain open communication
- assess and coach staff performance regularly
Job Criteria
Experience
No experience required
Job Location
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