Shuttle Driver - PT

Driftwood Hospitality Management is a leading hospitality management company known for its fully integrated approach to providing outstanding client services across its portfolio of properties. The company prides itself on cultivating a culture that empowers its associates to take initiative, be proactive, and play an active role in the success of their properties with clear strategies and objectives. Driftwood Hospitality Management boasts a team composed of some of the best talent in the hospitality industry, encompassing every employee, position, and hotel under its management. Through its commitment to excellence and a strong focus on client services, Driftwood Hospitality Management ensures high standards in all operations, creating memorable experiences for guests while supporting its team members in their professional growth and development.

The role of a Guest Service Associate at Driftwood Hospitality Management is integral to the overall guest experience. This position requires an individual dedicated to delivering exceptional service by managing guest service functions, including safely driving courtesy vehicles on surface streets and highways. The Associate greets guests warmly, assists with luggage handling, provides directions, supports the front desk with phone duties, and delivers items to guest rooms. This role demands an understanding of operational demands since the hotel operates 24/7, requiring flexibility in shift scheduling and hours worked.

The Guest Service Associate is responsible for delivering courteous and professional service, acting as a welcoming presence in the hotel lobby and effectively managing bell station operations. The job involves driving guests between the airport, hotel, and local areas, opening and closing vehicle doors, and handling luggage both from vehicles and hotel storage. Additionally, the Associate runs errands as directed by management, maintains lobby and baggage areas, and ensures the cleanliness and proper arrangement of public areas. Emergency readiness and safety procedures adherence are crucial, along with reporting any accidents, hazards, or maintenance concerns promptly.

This position requires physical capability, as the job involves lifting luggage up to 100 pounds, exposure to a variety of environmental conditions, and continuous movement throughout the hotel and surrounding areas. The ideal candidate must have a valid Class B driver's license, demonstrate a professional and positive demeanor, and be knowledgeable about hotel operations and local attractions. Proficiency with basic computer and communication tools is also necessary for success in this dynamic and demanding role.

In summary, the Guest Service Associate role at Driftwood Hospitality Management offers a rewarding opportunity to be part of a respected hospitality company and contribute directly to guest satisfaction and operational excellence. This position is suited to individuals who thrive in a fast-paced environment, are dedicated to safety and service quality, and enjoy engaging with guests and team members alike. Driftwood fosters an inclusive and supportive workplace where employees are valued for their efforts and contributions toward creating positive guest experiences and maintaining high standards across all properties.