Shuttle Driver / Operations Attendant

Manchester, NH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $17.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401K Matching

Professional Development

Employee Discounts

Travel perks

Job Description

DoubleTree Manchester Downtown is a premier hotel located in the heart of Manchester, New Hampshire, known for its exceptional service and welcoming atmosphere. Managed by Pyramid Global Hospitality, a leading hospitality management company with a portfolio of over 200 hotels and resorts across the United States, Caribbean, and Europe, this property exemplifies the highest standards in the hospitality industry. Pyramid Global Hospitality combines global scale with a hands-on approach to deliver world-class service, operational excellence, and long-term partnerships. The company values its associates, fostering an environment where employees feel respected, supported, and empowered to grow their careers. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid's broad platform includes Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS, offering diverse opportunities for professional development and career advancement.

The DoubleTree Manchester Downtown is not only recognized for its commitment to guest satisfaction but also as an Employer of Choice. The hotel offers a competitive wage package starting at $17.00 per hour, excellent benefits including a matching 401K plan, professional development opportunities, generous bonuses, and travel perks. As part of a portfolio representing all major hotel brands, team members have the chance to gain experience across various properties and markets. The hotel's culture emphasizes the importance of caring for its team members as much as its guests and community, making it a great place to begin or continue a career in hospitality.

We are currently seeking a highly motivated individual to join our Guest Services team as a Van Driver / Operations Attendant. This is a full-time opportunity based in Manchester, New Hampshire, offering both first and second shifts. The role is ideal for someone with an engaging personality who enjoys interacting with people from all over the world and making meaningful connections. As a Van Driver / Operations Attendant, you will be the first point of contact for guests, creating memorable first impressions and assisting throughout their stay. Your duties will include safely operating the hotel shuttle to transport guests to Manchester Airport and local destinations, assisting with luggage, providing hotel and local area information, and supporting various hotel operations including restocking the Made Market, supporting housekeeping and laundry operations, and maintaining the cleanliness and presentation of public areas. This position also includes light security awareness and contributing to overall guest satisfaction and operational efficiency.

This role offers an exciting opportunity to grow within a reputable hospitality company and to contribute to a positive, collaborative work environment. If you are passionate about delivering outstanding guest service and want to be part of a thriving team, the DoubleTree Manchester Downtown and Pyramid Global Hospitality welcome your application.

Job Requirements

Must have a valid driver’s license
Must have a good driving record
Previous hotel or driving experience preferred
Ability to safely operate a hotel shuttle vehicle
Ability to assist guests with luggage and service needs
Ability to maintain cleanliness and organization in multiple hotel areas
Must be able to perform physical tasks including lifting and standing for long periods
Ability to work flexible hours and shifts
Good communication skills

Job Qualifications

Must have a valid driver’s license
Must have a good driving record
Previous hotel or driving experience preferred
Strong interpersonal and customer service skills
Ability to work flexible shifts including first and second shifts
Good communication and organizational skills
Ability to work collaboratively in a team environment

Job Duties

Safely operate the hotel shuttle while providing professional and courteous transportation service to guests
Assist guests with luggage handling, storage, and transportation during arrival and departure
Provide guests with directions, hotel information, local recommendations, and assistance as needed
Receive, organize, deliver, and assist with charging guest packages in accordance with hotel procedures
Assist with dry-cleaning coordination and other guest service requests
Perform daily inspections of hotel vehicles, reporting maintenance concerns and ensuring vehicles remain clean and presentable
Maintain and restock the Made Market including stocking beverages, snacks, and supplies, maintaining fresh lobby coffee, monitoring cleanliness and organization, and recording purchases
Support housekeeping operations by restocking carts, delivering linen and supplies, organizing storage areas, stripping guest rooms as necessary, and assisting housekeeping leadership
Support laundry operations by loading/unloading washers and dryers, sorting, folding, organizing, transporting linen, operating equipment safely, and maintaining cleanliness
Maintain cleanliness and presentation of public areas including sweeping entrances, dusting lobby surfaces, removing trash, and keeping guest areas ready
Assist with light security awareness and support as requested
Remain productive and engaged by assisting other Rooms Division operations
Demonstrate teamwork, professionalism, and cooperation with guests, coworkers, and management
Follow all hotel safety procedures, cleanliness standards, and operational policies
Perform other duties as assigned by management