Job Overview

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Compensation

Hourly
Range $33.10 - $40.00
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Benefits

Paid Time Off
Holiday pay
Quarterly sales bonus payout
Inaugural grant equity award
401k matching contribution
Paid parental leave
Medical insurance
Dental Insurance
Vision benefit plans
Health savings account
flexible spending accounts
Life insurance
AD&D insurance
short term disability
long term disability
critical illness insurance
accident insurance
Employee assistance program
Financial wellness tools
associate discounts
Pet insurance

Job Description

Lovesac is a dynamic and rapidly growing furniture company that prides itself on combining innovation with comfort. Founded with the mission to provide Total Comfort, Lovesac specializes in designing adaptable, washable, and expandable furniture solutions that are delivered directly to customers' doors. The company's pioneering products, such as the Sacs—an upgraded take on the classic beanbag made with environmentally friendly repurposed Durafoam—showcase its commitment to sustainability by reducing environmental impact while offering cloud-like comfort. Beyond Sacs, Lovesac extended its product offerings to include Sactionals, a customizable modular sectional that can be continuously rearranged to adapt to the evolving needs and lifestyles of its customers. Lovesac’s dedication to creating long-lasting, adaptable furniture solutions underscores its 'Designed for Life' ethos, striving to offer products that customers can cherish and use for many years.

Lovesac's culture emphasizes an ambitious, team-oriented workplace where creativity and big thinking are encouraged. Known for its Top Ambition philosophy, the company's environment champions both professional excellence and making a positive, meaningful impact on the world. Central to its values is a drive motivated by love and happiness—Lovesac strives to foster positivity not only through its products but also in all aspects of its operations and employee relations.

The role of a Lovesac Store Manager is pivotal to advancing these core company values and business objectives. This position is perfect for someone who thrives in a leadership role, with a passion for sustainability and customer service excellence. The Store Manager is responsible for creating a welcoming and inclusive in-store atmosphere, helping customers to design their ideal living spaces using Lovesac furniture. This includes guiding customers throughout the entire sales process, from initial interest to purchase completion, and ensuring that every interaction reflects the brand’s commitment to quality and customer satisfaction.

Further responsibilities include building, mentoring, and leading a high-performing team focused on achieving sales targets and fostering a people-first culture where differences are celebrated. The role demands operational expertise in managing store functions such as opening and closing procedures, scheduling, inventory management, point-of-sale transactions, marketing, and promotional activities while adhering to company standards for consistency and safety.

As a Store Manager, one is also expected to be adept at utilizing technology, from internal CRM systems to in-store selling tools, to enhance customer service and operational efficiency. The position involves analyzing key performance indicators and store data to drive team behaviors toward achieving business goals and profitability. An essential part of the role is building long-term customer relationships and brand loyalty, which are fundamental for sustainable growth. Lovesac also values a manager who is quick to identify and solve problems, maintaining a positive work environment and exemplifying the company’s core and table-stakes values such as grit, transparency, and customer-centricity.

Lovesac’s Store Manager role offers an opportunity for individuals passionate about furniture innovation, sustainability, team leadership, and exceptional customer experiences to grow and make a meaningful impact within a supportive and forward-thinking company. This employment opportunity includes a comprehensive benefits package and the promise of working for a company dedicated to making a difference in the furniture industry and the world at large.

Job Requirements

  • 18 years of age or older
  • High-school diploma or equivalent
  • Minimum of 2 years of management experience in a retail environment
  • Able to work flexible hours including evenings, weekends and holidays
  • Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach
  • Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts
  • Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and occasional meetings including our annual company event using various forms of transportation
  • Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property
  • Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner
  • Must be able to move objects including medium to large furniture items up to 75 pounds from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor
  • This position routinely requires bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing

Job Qualifications

  • High school diploma or equivalent
  • Minimum of 2 years of management experience in a retail environment
  • Demonstrated ability to lead, coach and develop a team
  • Strong communication and interpersonal skills
  • Proficiency in utilizing technology for sales and customer support
  • Ability to analyze data to drive business results
  • Knowledge of business and financial concepts related to retail operations
  • Commitment to fostering an inclusive and customer-centric culture
  • Excellent problem-solving skills
  • Ability to manage conflict and maintain a positive work environment

Job Duties

  • Build and develop a high performing team of Associates within a people first culture that encourages the ability to think and dream big
  • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences
  • Recruit, hire, mentor and develop a team of Associates to achieve results
  • Lead, coach and inspire your team to achieve their goals utilizing our Lovesac selling process and methods
  • Ensure customers are guided from first interest through to a completed transaction while you and your team effectively manages quotes, closes the sale, and maintains relationships through post purchase
  • Role model and ensure your team has in-depth knowledge of Lovesac products services, design features, and benefits, and effectively demos and educates customers
  • Nurture long-term relationships and build brand loyalty and repeat business
  • Ensure the store is visually appealing and aligned with brand standards to attract and engage customers
  • Manage store operations and tasks including but not limited to: opening & closing, scheduling, inventory, point of sale transactions, marketing and promotions and ensure they are followed to company standards
  • Champion company policies and operational procedures to maintain operational consistency and safety, ensure customer satisfaction, and mitigate risks
  • Ensure you and your team are proficient in all company tools, systems and are comfortable utilizing in-store technology
  • Analyze data to drive team behaviors that deliver against goals and key performance indicators
  • Drive the store P&L with an understanding in business and financial concepts to drive profitability
  • Build a culture of accountability by ensuring personal and team sales goals and key performance indicators and customer service standards are met
  • Anticipate, identifies, and solves potential issues swiftly escalating issues to supervisor
  • Solve conflict effectively to maintain a positive and productive work environment
  • Support with any additional responsibilities as requested by Management

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