Showroom Coordinator

Brilliant Earth is a pioneering company in the fine jewelry industry, committed to reshaping the market by blending quality craftsmanship with social and environmental responsibility. As one of the fastest-growing e-commerce jewelers worldwide, Brilliant Earth is renowned for its dedication to transparency, sustainability, compassion, and inclusivity. The company’s mission is to create jewelry that customers can feel proud to wear, ensuring there is never a compromise between quality and conscience. That means the organization not only delivers exquisite jewelry but also fosters a culture that values ethics, diversity, and continuous growth.

Brilliant Earth’s team operates in a collaborative, respectful, and encouraging environment, where every member is celebrated for their unique perspective and contributions. The company emphasizes personal and professional development, regularly investing in training, leadership growth opportunities, and creating clear career paths. Employees enjoy a vibrant workplace culture enhanced by frequent team events and cross-departmental meetings, making it an engaging and supportive place to build a career.

The Showroom Coordinator position is a full-time, in-person role based at Brilliant Earth’s Baltimore, Maryland showroom. With an hourly wage targeted between $20 and $22, this role is crucial in upholding Brilliant Earth’s commitment to outstanding customer service and operational excellence. The Showroom Coordinator acts as the face of the company in Baltimore, welcoming guests, facilitating showroom operations, and ensuring a luxurious retail environment. This position requires working in a fast-paced setting, adaptable to weekend shifts, where the coordinator plays a key role in creating memorable and personalized customer experiences.

This role involves a variety of tasks, including managing inventory logistics between the Baltimore showroom, the New Jersey headquarters, and external vendors; handling order fulfillment, packaging, and preparation of customer materials; and maintaining security and operational policies. The Coordinator supports sales by managing appointments, assisting walk-in customers, maintaining showroom aesthetics, and enforcing policies to guarantee a safe and enjoyable atmosphere for visitors.

Ideal candidates are customer-oriented with robust retail or hospitality experience, excellent communication skills, and a passion for high standards and social responsibility. Strong organizational abilities, a team-oriented mindset, and the capacity to thrive in a flexible environment will help the Coordinator succeed. The role is rewarding for those seeking to contribute to a mission-driven company dedicated to craftsmanship, inclusivity, and sustainable values, while building relationships with customers during some of their happiest life moments.