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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Weekend Shifts
Benefits
career growth
set schedule
Diverse team
lifestyle spending account
Continued education
Employee Discounts
Mental wellness perks
Giving back and volunteer opportunities
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Paid Time Off
Parental leave
Disability insurance
Life insurance
Pre-tax commuter benefits
Job Description
Brilliant Earth is a pioneering company in the fine jewelry industry, committed to reshaping the market by blending quality craftsmanship with social and environmental responsibility. As one of the fastest-growing e-commerce jewelers worldwide, Brilliant Earth is renowned for its dedication to transparency, sustainability, compassion, and inclusivity. The company’s mission is to create jewelry that customers can feel proud to wear, ensuring there is never a compromise between quality and conscience. That means the organization not only delivers exquisite jewelry but also fosters a culture that values ethics, diversity, and continuous growth.
Brilliant Earth’s team operates in a collaborative, respectful, an... Show More
Brilliant Earth’s team operates in a collaborative, respectful, an... Show More
Job Requirements
- Ability to work a full-time schedule including weekend days
- Availability to work in-person at the Baltimore, MD location
- Robust customer service experience preferably in retail or hospitality
- Strong communication and interpersonal skills
- Detail-oriented with critical thinking abilities
- Time management and accountability
- Collaborative team player mindset
- Proficiency in computer and organizational skills
Job Qualifications
- Experience in customer service in fast-paced retail or hospitality environments
- Excellent written and verbal communication skills
- Strong attention to detail
- Ability to think critically and adapt quickly in flexible environments
- Exceptional time management and accountability
- Ability to work collaboratively and cross-functionally
- Strong computer and organizational skills
- Interest in socially and environmentally responsible organizations and products
Job Duties
- Create memorable and personalized customer experiences by providing exceptional service and creating a welcoming environment during showroom visits
- Greet and welcome guests with enthusiasm, warmth, and professionalism
- Send and receive product from the NJ headquarters and external vendors while reconciling inventory within the computer system
- Facilitate order fulfillment including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area
- Manage the security of goods and provide expertise on operational policy and procedure
- Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance, and regular reviews
- Manage and organize appointments for pick-ups, resizing, and repairs
- Assist walk-in clients by matching them with an available sales representative or scheduling them for a return visit
- Consistently seek ways to improve the customer experience while supporting the sales team
- Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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