Showroom Concierge

Brilliant Earth is a renowned jewelry company recognized for its commitment to creating a more transparent, sustainable, compassionate, and inclusive jewelry industry. It is one of the fastest growing e-commerce jewelers globally, dedicated to supplying jewelry that balances superior quality with ethical practices. At its core, Brilliant Earth values team collaboration, diversity, respect, and continuous growth for its employees. Located in Chicago's prestigious Gold Coast area, the company embodies a mission-driven culture where innovation and sustainability meet luxury and elegance. It fosters a welcoming environment free from discrimination and strives to maintain an inclusive workplace where every team member's unique perspectives are appreciated. This role is a full-time, in-person position offering a competitive hourly wage of $19, with work schedules that include weekends and provide consistent hours with two consecutive days off.

The Showroom Concierge at Brilliant Earth serves as the welcoming face of the company, presenting a polished and premium atmosphere for visitors in their luxury showroom. As the first point of contact for customers, this role plays a vital part in delivering impeccable service that aligns with the brand's high standards. The concierge proactively greets customers, assists with check-ins, and ensures each visitor experiences personalized and memorable care that reflects Brilliant Earth's reputation for quality and sustainability in jewelry. This includes managing post-sale appointments for services such as exchanges, resizing, and pickups, as well as communicating with customers to confirm appointments and address any preliminary questions.

In addition to front-facing duties, the Showroom Concierge maintains showroom cleanliness and organization, ensuring that product displays adhere to new merchandising guidelines. The role demands a meticulous attention to detail and the ability to manage multiple tasks simultaneously to keep the showroom pristine and inviting at all times. The concierge is also responsible for conducting audits to maintain showroom standards and liaising with facilities for maintenance, making minor repairs when necessary. Upholding safety and security policies in the waiting area, including product security, is a critical function of the position. Flexibility is essential as the ideal candidate will participate in opening and closing duties for the showroom.

Brilliant Earth emphasizes employee development, providing extensive training, career growth opportunities, and a robust benefits package. The company values communication skills, attention to detail, collaboration, and a genuine passion for creating exceptional customer experiences. The Showroom Concierge role is perfect for individuals who thrive in a dynamic, mission-driven environment and are excited about contributing to a revolutionary approach to fine jewelry. Candidates interested in this position should feel ready to engage with customers during some of their most significant life moments while supporting the companys dedication to ethical craftsmanship and sustainable luxury.