Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $65,000.00
Work Schedule
Weekend Shifts
Benefits
401(k) and company match program
Employee assistance program
Health Insurance
Dental Insurance
Vision Insurance
Flexible spending account
Telehealth program
Life insurance
Disability insurance
Paid Time Off
floating holidays
Job Description
TileBar is a prominent design resource company committed to transforming spaces with high-quality tile and stone products. As a leader in the industry, TileBar specializes in providing tailored and expert solutions to both residential and trade clients, ensuring every project achieves its unique vision and aesthetic. The company focuses on delivering a curated product assortment, technical innovation, personalized service, and an elevated omnichannel shopping experience. TileBar's showroom in Manhasset, NY serves as a vital hub for clients to interact with products firsthand and gain valuable insights from knowledgeable staff. The company takes pride in fostering a culture dedicated to exceptional service, innovation, and inclusivity, making it an ideal workplace for professionals passionate about design and customer experience.
The role of Showroom Concierge at TileBar is an essential position that supports the Sales Representatives and enhances the overall showroom experience for clients. This full-time position offers a salary range of $60,000 to $65,000 per year, reflecting the importance of the role in delivering top-tier service and operational excellence. The Showroom Concierge acts as the first point of contact for visitors, providing a warm and welcoming atmosphere whether in person, on the phone, or through written communication. They assist clients by offering refreshments and accommodating their needs to ensure a comfortable and professional environment. Additionally, this role provides critical sales and order support by helping Sales Representatives with sample requests, quoting, order placements, tracking, and returns.
Beyond administrative tasks, the Showroom Concierge maintains detailed records within the CRM system, aiding in seamless account management and customer relationship development. A strong understanding of TileBar’s diverse product lineup, services, and systems is required to answer inquiries accurately and support client project requirements. The position also demands collaborative efforts with showroom staff and internal teams to uphold TileBar’s brand standards and exceed customer expectations. Candidates must contribute positively to the friendly and knowledgeable culture that TileBar values.
This role requires flexibility, as retail hours may include weekends, evenings, and special events. Occasional travel for market events, training, or showroom openings is expected, along with the physical ability to move product samples and support showroom maintenance. TileBar offers a competitive benefits package including health, dental, and vision insurance, 401(k) with company match, paid time off, life and disability insurance, telehealth programs, and more. The company's commitment to diversity, equity, and inclusion creates an empowering workplace where all employees feel valued and supported.
The role of Showroom Concierge at TileBar is an essential position that supports the Sales Representatives and enhances the overall showroom experience for clients. This full-time position offers a salary range of $60,000 to $65,000 per year, reflecting the importance of the role in delivering top-tier service and operational excellence. The Showroom Concierge acts as the first point of contact for visitors, providing a warm and welcoming atmosphere whether in person, on the phone, or through written communication. They assist clients by offering refreshments and accommodating their needs to ensure a comfortable and professional environment. Additionally, this role provides critical sales and order support by helping Sales Representatives with sample requests, quoting, order placements, tracking, and returns.
Beyond administrative tasks, the Showroom Concierge maintains detailed records within the CRM system, aiding in seamless account management and customer relationship development. A strong understanding of TileBar’s diverse product lineup, services, and systems is required to answer inquiries accurately and support client project requirements. The position also demands collaborative efforts with showroom staff and internal teams to uphold TileBar’s brand standards and exceed customer expectations. Candidates must contribute positively to the friendly and knowledgeable culture that TileBar values.
This role requires flexibility, as retail hours may include weekends, evenings, and special events. Occasional travel for market events, training, or showroom openings is expected, along with the physical ability to move product samples and support showroom maintenance. TileBar offers a competitive benefits package including health, dental, and vision insurance, 401(k) with company match, paid time off, life and disability insurance, telehealth programs, and more. The company's commitment to diversity, equity, and inclusion creates an empowering workplace where all employees feel valued and supported.
Job Requirements
- flexibility to work retail hours including weekends, evenings, and special events as needed
- ability to travel occasionally for market events, training, or showroom openings
- ability to lift up to 25 lbs for sample movement and showroom maintenance
Job Qualifications
- 2-3 years of relevant sales support experience
- 2+ years of industry experience, preferably in tile, natural stone, textile, furniture, building materials, or supply chain industries preferred
- experience working with commercial contractors and knowledge of logistics and supply chain operations
- proficiency in CRM systems
- strong time management skills with the ability to multitask across multiple projects
- excellent interpersonal, de-escalation, and problem-solving skills
- ability to collaborate effectively with team members across departments
Job Duties
- Create a warm, welcoming, and professional first impression
- offer refreshments, seating, and other amenities to enhance the client’s showroom experience
- promptly and effectively respond to client inquiries, ensuring a positive and solution-oriented experience
- assist sales representatives with key processes including sample requests, quoting, order placement, tracking, and returns
- maintain detailed records of customer interactions in the CRM system to ensure seamless account management
- develop and maintain a strong understanding of TileBar’s product offerings, systems, and services to provide accurate and expert information
- work closely with showroom staff and internal teams to uphold brand standards and exceed client expectations
- collaborate across departments to ensure efficient order processing and timely delivery
- assist with additional showroom and sales-related tasks as needed to enhance the client’s experience
- represent TileBar with professionalism and positivity, embodying our values, vision, and dedication to exceptional service
- contribute to our friendly, knowledgeable, and service-driven culture
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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