Show Day Receptionist - Shoreline Amphitheatre (Seasonal 2025)

Mountain View, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $20.00

Benefits

Competitive hourly wage of approximately $20

Opportunity to work for a global leader in live entertainment

Exposure to a fast-paced, dynamic event environment

Professional development opportunities

Inclusive and supportive company culture

Employee discounts on live events

Equal Employment Opportunity Employer

Job Description

Live Nation Entertainment is the world’s leading live entertainment company, recognized globally for its unparalleled contribution to the concert and live event industry. This dynamic organization is comprised of key market leaders including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship, each playing an essential role in delivering memorable live entertainment experiences to audiences worldwide. Ticketmaster stands out as the global leader in event ticketing, selling over 620 million tickets annually and serving roughly 10,000 clients around the globe. Live Nation Concerts further solidifies the company’s industry dominance by promoting more than 50,000 events annually across over 40... Show More

Job Requirements

Ability to work weekend night shifts and some weekday night shifts (day of shows only)
High school diploma or equivalent
Proficiency in Microsoft Office products including Outlook, Word and Excel
Professional written and verbal communication skills
Ability to build and foster professional relationships with individuals at all levels
Ability to maintain confidentiality, handle sensitive matters and exercise excellent judgment
Ability to work well independently and within a team
Must be over 18 years of age

Job Qualifications

High school diploma or equivalent
Proficiency in Microsoft Office products including Outlook, Word and Excel
Professional written and verbal communication skills
Ability to build and foster professional relationships with individuals at all levels
Ability to maintain confidentiality and handle sensitive matters with excellent judgment
Ability to work well independently and as part of a team
Must be over 18 years of age

Job Duties

Answer inbound calls to help resolve customer concerns through analysis to determine the most effective resolution
Assist guests and staff with any questions or needs
Manage the filing and logging of lost and found items
Support various show day projects, including tasks on Microsoft Word, Excel and PowerPoint
Deliver exemplary customer service to maintain customer loyalty
Adapt to customer needs ensuring they are understood and appropriate action is taken
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken
Refer unresolved customer grievances to designated departments for further investigation
Carry out other duties assigned by the General Manager and Assistant General Manager

Job Location

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