Shorewood Membership Director

The YMCA is a globally recognized nonprofit organization committed to strengthening communities through health, wellness, and social responsibility. With a focus on inclusivity, personal growth, and community engagement, the YMCA operates branches that offer a wide range of programs and services aimed at improving the well-being of individuals and families. Known for its welcoming environment and commitment to fostering a sense of belonging, the YMCA strives to create spaces where people from all backgrounds can connect, grow, and thrive. The organization’s core values emphasize genuine care, hope, nurturing, and determination to make a positive impact in the communities it serves. This role is based at one of the YMCA’s local branches, where the focus is on membership management and enhancing member experiences.

The Membership Director role at the YMCA is a pivotal position responsible for overseeing all aspects of membership for the local branch. This involves directing recruitment efforts for new members, as well as developing strategies to retain existing members. The role requires supervision of both full-time and part-time staff, ensuring that all team members are effectively trained, supported, and motivated to meet branch goals. A key responsibility includes localizing association-wide membership initiatives to maintain a consistent and excellent member experience across all membership centers.

This position involves implementing innovative membership strategies that align with the overall mission and goals of the YMCA. The Membership Director creates a member-focused culture, fostering relationship-building and ensuring a positive, welcoming atmosphere for all members. They coordinate membership enrollment processes, including logistics for phone, walk-in, and web registrations, and work closely with marketing teams to boost program and membership enrollments.

Data analysis and strategic planning are integral components of this role. The Membership Director uses membership data to drive improvements in member satisfaction, tour conversion rates, and retention rates. Additionally, they manage the branch’s membership budget, ensuring financial goals are met and variances are addressed promptly. Front desk procedures and membership draft processes are also managed under this role to ensure smooth operations.

The Membership Director represents the YMCA in the community, organizing membership events and participating in community outreach to promote the branch’s offerings. They oversee the administration of the branch’s scholarship program, facilitating applications, approvals, renewals, and member communication related to scholarships. The role also supports the annual fundraising campaign and participates in leadership duties, including serving as a Leader on Duty as assigned. Flexibility in working hours, including nights and weekends, is required to meet organizational needs and support membership activities. Overall, this role is essential for fostering a strong, engaged membership that supports the YMCA’s mission of building a healthier, more connected community.