Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(K) retirement savings program
Gym membership subsidy
Parental leave
Company Discounts
Quarterly bonus
Annual performance reviews
Job Description
Commonplace Coffee is a community-focused coffee company dedicated to fostering connections through expertly crafted coffee experiences. Operating as a specialty coffee retailer, Commonplace Coffee emphasizes craft and care in every cup, aiming to build a welcoming atmosphere where customers feel at home and part of a local community. Known for their commitment to quality and hospitality, Commonplace Coffee has established itself as a trusted neighborhood gathering spot where people can enjoy high-quality coffee, food, and beverages while engaging with fellow community members.
The role of Shop Manager at Commonplace Coffee is vital to maintaining the company's reputation for excellence and community engagement. This position serves as a dynamic leadership role responsible for overseeing all aspects of the daily operations of a Commonplace Coffee cafe location. Shop Managers are passionate about coffee and beverage culture, with a strong desire to share that passion and create memorable customer experiences. They lead and develop team members to deliver exceptional service and uphold the company’s commitment to hospitality and community building.
Shop Managers ensure that every guest experience exceeds expectations by fostering an environment where quality service and product knowledge are paramount. They take charge of operational management including staff scheduling, inventory control, financial management, and maintaining high standards of cleanliness and presentation. Beyond managing operational metrics, Shop Managers play an active role in their community by facilitating events, supporting artistic collaborations, and engaging guests in unique coffee experiences.
Financial accountability is a significant aspect of the Shop Manager's role. They are responsible for meeting and exceeding financial targets set by Commonplace Coffee leadership by managing profit and loss statements, minimizing waste, and maximizing shop efficiency. Their leadership extends to cultivating a motivated team culture where employees feel valued, supported, and inspired to grow professionally. Shop Managers also work hands-on alongside their staff, regularly performing bar shifts to stay connected to the core of guest interactions and service quality.
Collaboration is key, as Shop Managers coordinate with other team members and departments including roasting, marketing, and retail operations to ensure smooth, cohesive business operations and innovative community engagement strategies. This multifaceted role offers opportunities for growth and skill development within a supportive and passionate workplace.
Employment Type: Full-time Salary: Competitive and commensurate with experience, including quarterly bonuses based on shop profitability.
In summary, the Shop Manager role at Commonplace Coffee is more than an operational position; it is a leadership opportunity to shape a vibrant community hub centered around coffee. The ideal candidate will have experience in fast-paced retail or hospitality management, technical barista skills, strong leadership abilities, and a desire to contribute positively to their neighborhood through exceptional coffee culture and service.
The role of Shop Manager at Commonplace Coffee is vital to maintaining the company's reputation for excellence and community engagement. This position serves as a dynamic leadership role responsible for overseeing all aspects of the daily operations of a Commonplace Coffee cafe location. Shop Managers are passionate about coffee and beverage culture, with a strong desire to share that passion and create memorable customer experiences. They lead and develop team members to deliver exceptional service and uphold the company’s commitment to hospitality and community building.
Shop Managers ensure that every guest experience exceeds expectations by fostering an environment where quality service and product knowledge are paramount. They take charge of operational management including staff scheduling, inventory control, financial management, and maintaining high standards of cleanliness and presentation. Beyond managing operational metrics, Shop Managers play an active role in their community by facilitating events, supporting artistic collaborations, and engaging guests in unique coffee experiences.
Financial accountability is a significant aspect of the Shop Manager's role. They are responsible for meeting and exceeding financial targets set by Commonplace Coffee leadership by managing profit and loss statements, minimizing waste, and maximizing shop efficiency. Their leadership extends to cultivating a motivated team culture where employees feel valued, supported, and inspired to grow professionally. Shop Managers also work hands-on alongside their staff, regularly performing bar shifts to stay connected to the core of guest interactions and service quality.
Collaboration is key, as Shop Managers coordinate with other team members and departments including roasting, marketing, and retail operations to ensure smooth, cohesive business operations and innovative community engagement strategies. This multifaceted role offers opportunities for growth and skill development within a supportive and passionate workplace.
Employment Type: Full-time Salary: Competitive and commensurate with experience, including quarterly bonuses based on shop profitability.
In summary, the Shop Manager role at Commonplace Coffee is more than an operational position; it is a leadership opportunity to shape a vibrant community hub centered around coffee. The ideal candidate will have experience in fast-paced retail or hospitality management, technical barista skills, strong leadership abilities, and a desire to contribute positively to their neighborhood through exceptional coffee culture and service.
Job Requirements
- Stand and walk for 4-8 hour shifts and move about the shop
- Perform repetitive tasks with hands, wrists, and forearms to operate espresso machinery
- Detect and perceive smells of coffee
- Clearly and effectively communicate with customers and team members
- Lift up to 5 pounds frequently and up to 50 pounds occasionally
Job Qualifications
- 1-2+ years of fast-paced retail/hospitality management experience with preference for coffee or food & beverage
- Strong technical barista skills in all areas of drink preparation
- Exceptional people management skills with experience holding team members accountable while coaching and developing them
- Understanding of profit and loss statements with ability and desire to improve shop operations
- Strong leadership and interpersonal skills
- Consistent demonstration of integrity and reliability
- Ability to solve complex problems with multiple variables
- Comfort using computer programs such as Google Drive tools
- Desire to grow skills and assume greater responsibility in Commonplace Coffee
Job Duties
- Ensure every guest at the shop has an excellent coffee experience and continually find ways to coach team members to go above and beyond in exceeding guest expectations
- Build, develop, and retain an incredible team that lives Commonplace’s values of hospitality and approachability
- Create and maintain a thoughtful work schedule for the shop that balances individual, team, and organizational needs
- Oversee all shop ordering including coffee, milk, food, merchandise, ensuring proper supply levels and minimal waste
- Manage day-to-day operations including banking and payroll reporting
- Create an environment of open communication by regularly providing positive and constructive feedback
- Drive strong and continuously improving financial performance of the shop and achieve financial targets
- Collaborate with team members and the Retail Operations Manager to engage neighborhood and community
- Drive community engagement including facilitating public events and supporting space rentals
- Be knowledgeable of all products and engage staff to build their knowledge
- Ensure the shop meets quality standards through regular tasting and team assistance
- Consistently work bar shifts to stay connected to guest services
- Assist in development and implementation of seasonal drink specials
- Create partnerships with team members in roasting, equipment services, marketing, and operations
- Complete required company reports and communications timely
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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