Shift Supervisor Towpath Travel Plaza Burger King

Applegreen USA is a leading operator of travel plazas across the Northeast and Midwest regions of the United States, known for providing travelers with convenience, comfort, and a varied offering of retail and dining options. With over 80 travel plazas, Applegreen partners with popular food brands such as Auntie Anne's, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, and Starbucks among many others. This network of travel plazas serves as essential stops for travelers seeking quality food, a welcoming environment, and an efficient service experience. The company emphasizes a holistic approach to customer satisfaction through its commitment to comprehensive customer service, excellent food safety standards, and a dynamic retail environment.

Applegreen’s core values are deeply embedded in its operations and culture. These values include placing customers and communities at the heart of their efforts, valuing and investing in their people by nurturing talent and teamwork, and driving the business forward with pace, passion, and performance. Additionally, the organization embraces opportunities for change, always seeking innovation to enhance the traveler experience and operational efficiency.

The Shift Supervisor role at Applegreen is a pivotal leadership position responsible for overseeing shift operations within these bustling travel plazas. This position demands a strong leadership presence to ensure that all team members deliver outstanding customer service while adhering to branded operational standards and stringent food safety protocols. The Shift Supervisor plays an essential role in coaching and training new associates, maintaining operational compliance, and ensuring that cash handling procedures are strictly followed.

In this role, the Shift Supervisor will lead teams during shifts, promote a positive atmosphere that resonates with friendly and effective customer interactions, and manage the smooth operation of the plaza during their shift. Responsibilities include overseeing daily opening and closing procedures, operating the point-of-sale system accurately, ensuring correct food handling techniques, and maintaining a clean and safe working environment. This leadership role also involves active cross-selling and upselling to optimize business performance and keeping well-informed about all products and services available to customers.

The employer offers a suite of comprehensive benefits that supports employee well-being and development, including flexible work schedules, medical, dental, and vision insurance, paid time off, educational assistance programs, and financial wellness benefits like a 401(k) plan with company matching and earned wage access. Employees also have access to meal discounts, pet insurance, and referral bonuses, underpinning Applegreen’s commitment to a supportive and rewarding work environment.

This role demands individuals who can confidently multitask, lead with enthusiasm, and ensure compliance with company policies and food safety standards. The Shift Supervisor is not only a leader but also a mentor who contributes significantly to the growth and success of team members and the organization as a whole.