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shift supervisor - Store# 08738, 1134 LANCASTER DR SALEM

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $19.37 - $21.99
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Paid parental leave
Paid vacation
Paid sick time
Holiday pay
401(k) retirement plan
stock purchase program
Tuition coverage
student loan management resources
backup care
DACA reimbursement

Job Description

Starbucks Coffee Company is a globally recognized coffeehouse chain committed to crafting the world's finest coffee and creating meaningful moments for its customers. With its origins rooted in a deep passion for coffee quality and customer experience, Starbucks has grown to become a leading name in the coffee retail industry, operating thousands of stores worldwide. The company prides itself on fostering a warm and welcoming environment where every cup of coffee sparks a moment of connection among diverse communities. Starbucks emphasizes inclusivity, diversity, and partner (employee) growth, offering a variety of industry-leading benefits and development opportunities to support its workforce.

This particular role of shift supervisor is integral to Starbucks' mission of delivering exceptional customer service and maintaining high-quality products. As a shift supervisor, you will lead by example, combining craft expertise with heartfelt leadership to create a coffeehouse environment that feels like a welcoming space for both partners and customers alike. The position requires overseeing daily operations during your shift, ensuring that the team is aligned with Starbucks' standards for quality, safety, and customer satisfaction. You will be tasked with coaching partners on beverage and food preparation, managing store tasks, delegating responsibilities, and upholding store safety protocols.

Your role will also include fostering a team-oriented atmosphere, building strong relationships with partners, and addressing customer needs promptly and effectively. Starbucks invests deeply in professional growth and provides a supportive culture for its partners, including comprehensive health benefits, paid time off, education support, and financial well-being tools. This role typically requires experience interacting with customers and managing or coordinating the work of other employees, highlighting the importance of leadership abilities and effective communication skills.

This shift supervisor position offers flexible working hours, which may include early mornings, evenings, weekends, nights, and holiday shifts, reflecting Starbucks' commitment to meeting customer needs at all times. Starbucks also complies with applicable state and local laws regarding employee leave benefits, underscoring its commitment to fair and supportive employment practices. Overall, this role is an opportunity to cultivate leadership skills within a globally respected brand that values community, quality, and the growth of its partners.

Job Requirements

  • Maintain regular and consistent attendance and punctuality
  • available to work flexible hours including early mornings, evenings, weekends, nights and holidays
  • meet store policies and standards for quality beverages and food products
  • handle cash and ensure store safety
  • six months experience customer service
  • six months experience leading or coordinating employees

Job Qualifications

  • Six months experience interacting with and fulfilling requests of customers
  • Six months experience delegating tasks and coordinating work of two or more employees
  • ability to direct others
  • effective oral communication skills
  • strong interpersonal skills
  • knowledge of retail environment
  • ability to work as part of a team

Job Duties

  • Lead shifts and direct the work of other employees
  • coach partners on preparation of food and beverages to standard or customized recipes
  • ensure store safety and security
  • manage cash handling processes
  • maintain store operating policies and standards
  • build relationships with partners and customers
  • foster a team-oriented environment

Job Criteria

Experience

Entry Level (1-2 years)


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