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shift supervisor - Store# 08297, UNION & MCLEAN

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $19.37 - $21.99
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid parental leave
Paid vacation
Sick Time
401k Retirement Plan
Tuition coverage
stock purchase program

Job Description

Starbucks Coffee Company, a globally recognized leader in the coffeehouse industry, is dedicated to crafting the world's finest coffee, one meaningful moment at a time. Renowned for its commitment to quality, innovation, and community, Starbucks has successfully cultivated a warm and welcoming environment where every cup of coffee serves as a catalyst for connection and joy. With an extensive network of locations worldwide, the company prides itself on its unique store experience that goes beyond just serving premium beverages; it focuses on fostering relationships and creating a sense of belonging for partners and customers alike.

As a shift supervisor at Starbucks, you will play a pivotal role in leading with both craft and heart, ensuring that every coffeehouse becomes a welcoming space for the community it serves. The position emphasizes leadership, operational excellence, and customer experience. You will guide your team during shifts, empower baristas through coaching and support, and maintain high standards in beverage preparation and store operations. This role is designed not only to enhance customer satisfaction but also to encourage personal growth and development among the partners under your direction.

Starbucks invests deeply in the growth journey of its partners, offering developmental experiences bolstered by industry-leading benefits. Shift supervisors are expected to manage store operations efficiently, including cash handling, safety, and security protocols, while maintaining a dynamic and engaging work environment. The role also demands flexibility, as shifts may include early mornings, evenings, weekends, nights, and holidays.

The supervisor will be responsible for delegating tasks to ensure smooth operations and for coaching team members to meet or exceed established quality and service standards. This role requires strong interpersonal skills, effective communication, and the ability to build and maintain relationships within the team and with customers. By combining operational expertise with a passion for creating meaningful customer connections, the shift supervisor ensures that every visit to Starbucks is more than just a transaction—it is an experience.

Furthermore, Starbucks offers comprehensive benefits to support the well-being and financial security of its partners and their families. These benefits include access to medical, dental, and vision insurance, life insurance options, paid parental leave, paid vacation, and sick time. Part-time and full-time shift supervisors can also take advantage of long-term disability coverage, participation in a 401(k) retirement plan with employer match, stock purchase programs, tuition coverage for continuing education through the Starbucks College Achievement Plan, and other financial and educational resources.

The company is committed to diversity, inclusion, and equal opportunity, striving to create a workplace where all qualified applicants are welcomed without discrimination. Starbucks also ensures reasonable accommodations for applicants with disabilities, reinforcing its dedication to an accessible and supportive work environment.

In summary, the shift supervisor role at Starbucks is more than just a job—it is an opportunity to lead a passionate team, deliver exceptional customer experiences, and grow professionally within a company that values and supports its partners holistically.

Job Requirements

  • Maintain regular and consistent attendance and punctuality with or without reasonable accommodation
  • Available to work flexible hours including early mornings, evenings, weekends, nights, and holidays
  • Meet store operating policies and standards including providing quality beverages and food products and cash handling
  • Six months of experience in customer-facing roles
  • Prepare and coach food and beverage preparation
  • Six months of experience delegating tasks to employees

Job Qualifications

  • Six months of experience interacting with and fulfilling customer requests
  • At least six months of experience delegating or coordinating tasks for two or more employees
  • Ability to direct the work of others
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships
  • Ability to learn quickly

Job Duties

  • Maintain store operating policies and standards
  • Prepare and coach the preparation of food and beverages to standard or customized recipes
  • Delegate tasks to other employees and coordinate team efforts
  • Ensure cash handling procedures and store safety and security
  • Foster effective communication and teamwork among staff
  • Build and maintain strong customer and team relationships
  • Manage flexible work schedules including early mornings, evenings, weekends, and holidays

Job Criteria

Experience

Entry Level (1-2 years)


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